Just returned from a family trip to this beautiful property. The hotel grounds are lovely, the beach was perfect for our kids (calm, shallow entry), and the service was what we would expect of the Ritz Carlton brand. All the food we had on site was very good - especially at BLT. We also ventured off property and found some excellent food (you must to to La Playita) and the locals wonderful. Our experience with everything that the hotel and staff can control was top notch. However, there are a couple things out of the control of this hotel that you need to consider before coming here.
First, the area surrounding the hotel is a bit of a concrete jungle. The Ritz itself is an oasis, but when you leave the property to walk to dinner it's kind of grungy. Not scary or unsafe, but not exactly a tropical oasis.
Second, there were tons of families staying here. If you are looking for more of an adult experience, just check the calendar and make sure you aren't coming in March or April. If you are looking for a family friendly place, then you've found it. BLT even offered portable dvd players for the kids, if you are into that sort of thing (we aren't). Our kids had an absolute ball.
Third, I was not a huge fan of the clientele. I lot count of the Yankees and Giants gear and it felt like a "Real Housewives of New (fill in blank)" convention. Living, breathing stereotypes everywhere you turned. Loud, obnoxious and self-entitled. Reserving 10 pool chairs at 7 am for 5 people to use and not ever actually using them? Totally within the bounds of acceptable behavior in certain parts of the country. I was baffled. If these are your peeps, then you'll feel right at home. Otherwise, you'll be biting your tongue . . . . .a lot. Do what we did and go to the beach where the sound of the waves and the yummy cocktails are the perfect antidote. I know that was harsh, but after a week, the behavior was a bit much no matter how hard I tried to ignore it.
Like I said, the Ritz can't control these things, but it's helpful as a guest to be aware. As much as I enjoyed our stay, I personally would not return due to my first and third observations.
Tip: do yourself a favor and make the beach your home base. There are plenty of good spots, the ocean is perfect background noise, and you avoid the annoying lounge chair commandos. It's infinitely more relaxing than the pool area. It's still a quick walk to the pool for a dip if you choose.
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- Also Known As:
- Ritz-Carlton San Juan Hotel Isla Verde
- Ritz-Carlton San Juan Hotel, Spa And Casino
- Ritz Carlton Carolina
- Carolina Ritz Carlton
- Ritz Carlton Puerto Rico
- Ritz Carolina
- The Ritz-Carlton, San Juan Puerto Rico/Isla Verde