Stayed at Miramare Gardens to attend a wedding. The wedding was exceptional so was the service from the staff and the garden for the wedding was well laid out for afternoon drinks and food while the happy couple had photos taken. The accommodation was spotless with good toiletries, robes and a comfortable bed. The hotel was quiet and the cafe served great coffee with a good menu for breakfast.

Would you stay at a hotel where the manager says you can have a shower but the beds are dirty from previous guests?

My wife has to flee the hotel at 3am terrified by a group of hotel guests and the manager not only showed no compassion but was rude and insulting.

I have never left a bad review as I believe that all businesses have the right to remedy issues directly with their customers, however I have no other option in this case. The manager, Emre, at this hotel has no right dealing with the public, particular in hospitality.

On the 8th of Feb, 2018 my wife and I checked in to Checkers for one night. At check in, Emre was abrupt and rude however we got the key and went to the room. The room was clean by then, no problems there, however it was at the front on the car park, which is floodlit,and the curtains did not close all the way so people could see into the room.

Unfortunately I had to leave around 11 to fetch a sick child, my wife stayed. At approximately midnight there were a group of young people running around the hotel screaming and knocking on doors, including hers. As a woman travelling alone this was very frightening so the police were called and they drove by. When they left the kids resumed, terrorising the entire complex, including repeatedly knocking on her room door. As a woman alone and not knowing who these people were she was terrified for her safety, she ran to the car and fled at 3 am. The disturbance continued until 5 am.

These things happen, it is the way a hotel handles the situation that is important. The hotel had booked a large group of unsupervised school children from China. Which in itself is concerning that they were not supervised properly.
The next morning, Deb at reception was very understanding and concerned. I have to say she handles the situation superbly. She apologised and told my wife she would get a refund or another night free of charge.
On 10 Feb 2018 we called and subsequently went to the hotel to speak to the manager Emre. He did not listen, he did not apologise and he refused to honour the offer of compensation (apart from 20% off of a higher rate). At one point he accused me of being rude and said he would not talk to me. He spouted excuse after excuse and at one point he even joined one of his staff to the phone call and interrogated her while we were listening. He refused to provide contact details of the owning company (Miramare Gardens PTY Ltd ATF The Miramare), I hope that this review makes it to the head office so that they have the opportunity to review this appalling experience and have a chance to rectify the situation.
I have to note here are other very nice staff at this hotel however the Manager, Emre, has no customer service skills and should not deal with customers.
In any business it is the people that work for you that define your brand and reputation. In this instance Emre has done significant damage to what is a nice hotel. I hope this helps other travellers and trust that the Office of Fair trading will listen and act more than the manager of Miramare Gardens/Checkers.