We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,014)
Filter reviews
1,014 results
Traveller rating
329
482
161
28
14
Traveller type
Time of year
LanguageAll languages
More languages
329
482
161
28
14
Show reviews that mention
All reviewsexcellent hotelold townpaid parkingbus stopother hotelsminute walkwould stay here againgood sizeair conrobewififacilitiesgymeuroparador
Filter
Updating list...
5 - 10 of 1,014 reviews
Reviewed 25 May 2018

The NH is a good, solid hotel with very fair prices. Nice room, linens, big bathroom. Complementary water a nice touch. Located about 1 km from the old town. Paid parking in hotel but free on the street.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank cordyroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHCIUDADDECUENCA, Director de Recepción at NH Ciudad de Cuenca, responded to this reviewResponded 4 June 2018

Good mornig
Thank you so much for your opinion
have a nice day
Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2018 via mobile

Comfy bed no tea coffee facilities robe slippers or the best NH hand cream. A little noisy & smoke smell in lift area. 30 minute walk to town which makes it easy to find if driving into Cuenca & great free parking outside

Stayed: May 2018, travelled with friends
Thank barbara s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHCIUDADDECUENCA, Director de Recepción at NH Ciudad de Cuenca, responded to this reviewResponded 21 May 2018

Good Morning
First of all thank you for your comments
I feel the discomfort caused by the smell
Greetings and have a good week
Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2018 via mobile

Always enjoy these hotels. Great parking and rooms spacious. It is a good 30 min walk to the old town which is uphill all the way, so need to be fit but the price reflects that since the Parador is double the price, and near the town.
My only complaint was the price of breakfast. We chose to go round the corner, €4 for two cappuccino’s and two toasties.
But clean rooms and friendly staff. I would recommend to anyone without hesitation.

Stayed: May 2018, travelled as a couple
Thank Annettew56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NHCIUDADDECUENCA, Director de Recepción at NH Ciudad de Cuenca, responded to this reviewResponded 3 May 2018

Good Morning,
Thank you for your opinion
Raquel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

There is so much guest noise going on in this place, it is difficult to identify where it's coming from. It's not just "is it the room next door/above/below?". It's a case of "which rooms on which floors?"
The rooms themselves are very small, not helped by the dark blue paint.
The downstairs reception area had one sofa, and nowhere else to comfortably sit. It is not a welcoming, attractive hotel, and the reception staff were functional and efficient.
Parking was plentiful and free, but the hotel was at the opposite end of the new town, which you had to get through to em ark on the old town. A 35min walk.
I feel this is a two star hotel, at best, and, if I returned to Cuenca, I would not stay there a second time

Room Tip: Try the top floor, at least no one will be thundering about above you
  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank clarksdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017

Good hotel, but far from the centre. Nice staff, poor restaurant meal quality though, but very lovely Cuenca. Very thin walls!!! You'll enjoy the streets, don't pay extra for this property, take some small hotels room.

  • Stayed: March 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank alexzhdanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews