Came for birthday holiday, age range 22-60. Hotel Is clean, staff are friendly but they don’t really care about your needs or problems whatsoever. Currently have 4 nights remaining(7 total). The bar is really slow for all inclusive, the staff take AGES. The bar staff can ignore you at times, even when you’re the only person there and they’ve said hola and continued to ignored you.The showers flooded our entire room(into suitcase), finally got fixed over 24hrs later so we couldn’t shower at all. No soap in public women’s bathrooms downstairs after telling the staff on 3 separate occasions. Shower has flooded the room again and there is no room change or immediate fix. Pretty disappointed, they really should have swapped rooms, or done something about the shower flooding , we have complained multiple times but the staff are not fussed about how it is for a 4* hotel. The rooms have no soundproofing, other noises from corridors and also upstairs are very loud. No peephole in door. Safe cost an extra charge, as do pool towels (50 EURO DEPOSIT!!!! Even though website says pool towels). Plates are hot at mealtimes, food is average for hotel buffet, but everything is cold by the time you begin to eat it. The room are really nice and clean (not private for showering or toilet use though - you have to know who you’re sharing with VERY well). The pool is nice and clean.