We are staying in the hotel at present and we are disappointed to the point of tears. We booked after seeing the pictures on their website. On arrival we got a terrible green room, with a mouldy bathroom and a small terrace that overlooks the entrance roof and the road on the side. After speaking to reception, they gave us no options, and could not care less about my disappointment. They did not apologise or made any attempt to find me an alternative room for that night of the following night. When I told them I would leave, the receptionist did not blink and the reception manager did not even come outside to meet me.
The location is poor too, specially if you do not have a car as it is far from the beach and you have to cross a main road.
Poor poor service, never felt so unappreciated as a customer ever before and I bet they will not do anything about this review while I am here for 3 more night.
Do nor recommend at all!!
They seem confused about being a 3 star or a 4 star, and I think they should be a 2 star pushing it and just because of the poolMore
- Free Wifi