My husband and I were booked into the Noosa Springs for a weeks golf holiday with another couple. We were originally allotted an upstairs unit, which we wanted, as we knew it would be lighter and warmer than a lower unit that would get less sun. We were disappointed on arrival to be given a lower unit and told that no upper units were available as they were full. There was some kind of function on over the weekend, but I would have thought people staying for 7 nights should have been given preference over those staying 2 or 3 nights. We weren't.
The unit, as feared, was dark, cold and damp. It was nicely furnished and well set out with plenty of space. But it was unfortunately filthy. There was a very large layer of dust over most things in the bedrooms, and the bathroom floors had not been cleaned around the edges, just in the middle. The clothes dryer did not work, the hair dryer in our bathroom had no heat and there were only 3 pillows per room for 2 people. The staff were quick to bring more. Also, one of the chairs in our lounge was broken, my husband got quite a surprise when he sat in it and the legs came off one side!
The breakfast buffet was another matter. On our first morning we suffered through the stone cold scrambled eggs and bacon, until on the second morning we were inspired to request fresh poached eggs and were cheerfully given them. We enjoyed those eggs every morning thereafter. The bacon was still cold though. The fruit and yoghurt selection is very good, lovely fresh fruit and a choice of toppings. The toast situation was quite perplexing. While the resort was full, with lots of people having breakfast every morning, the large commercial toaster was never turned on, only a small 4 slice toaster that took an unbelievable amount of time to make toast. There was queue for toast most mornings, many mornings the toast ran out, and one morning there was no bread at all!
I must say the staff were all willing and friendly, so I'm not sure where these lapses spring from. We found them all to be very pleasant in complying with any request we made, but we had to make so many.
We played several rounds of golf and found the pro shop and golfing part of the property to be excellent. The course was in good condition and everything seemed well run.
We also managed to have a spa while we were there and our spa experience was excellent. My husband and I each had a massage, both very good, then had a session in the flotation pool, which was an amazing experience. The whole spa has a wonderful ambiance, we were both very relaxed and felt pampered when we left. Unfortunately our traveling companions were not so lucky, they were unable to get appointments, so maybe there is a shortage of staff there?
The property could be excellent, it certainly has the facilities, with the pool, gym, spa, golf and spacious apartments, but needs to work on cleanliness, checking the room facilities to make sure they are all in working order, and upgrade the breakfast buffet with proper steam tables to keep it hot, get the commercial toaster going and lay in a better supply of bread!
- Official Description (provided by the hotel):
- Experience one of Australia's top 10 resort golf courses close to world famous beaches and surf breaks at Noosa, Queensland. Everything for a couples retreat or family holiday is catered for onsite: spacious self-contained apartments; award-winning dining; aqua day spa; heated swimming pool; tennis courts and fitness centre. Noosa Springs' 18-hole championship course is landscaped into the Australian bush alongside spring fed lakes. On course expect to see a bounding kangaroo or a koala lazing in a gum tree. Built to international standards, the immaculate 6,180-metre par 72 championship course has hosted Australian PGA qualifying events. School holiday activities: professional resort-run kids golf and tennis clinics, kids play golf for free when accompanied by an adult and kids dine for free at Relish between 5-6pm. Twice daily complimentary shuttle bus to Hastings Street's classy beachfront restaurants, vibrant bars, cafes and fashion boutiques. Located 140km north of Brisbane International Airport and 30kms from Sunshine Coast Domestic Airport. Door-to-door airport shuttle bus services available. Noosa Springs - Yours to Discover ... more less
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- Also Known As:
- Noosa Springs Golf & Spa Resort Sunshine Coast