Upon arrival, the foyer area of the hotel was beautiful and expectations were high.
Once I entered the self-contained villa (supposedly 4.5stars) my expectations were far from met! For around $250 a night, you expect a reasonable standard of accommodation, but this was far from the case. The sliding door was completely off its track between the bedroom and living area (something you would have noticed when you clean the place. There were cob webs in most corners. The rubber that runs along the sliding wardrobe doors was hanging off ALL of the doors. I might have looked past it if it had just been one door. After a visit from maintenance, the issue was still not resolved but the door was pulled across shut so we would at least have some privacy.
The radio supplied in the kitchen did not work and there were slats missing from a lot of the blinds on the window. A number of the lights also did not work. At best, I would call it a poor 3 star accommodation.
I was expected (as with any hotel that cares about their guests) to be asked upon check-out how my stay was and I was not even asked - further evidence of their lack of care for the guests. I returned a comments card stating all of the issues I have had and I am still waiting to see if I will hear anything back, but I will not hold my breath.
Next time, I will stay at the Sebel in Mandurah as we have stayed there many times in all sorts of rooms and enjoyed the experience a lot more!
- Official Description (provided by the hotel):
- The 4.5 star Seashells Mandurah is set in a truly unique location. The property is situated on the beach at Comet Bay, adjacent to the award-winning Mandurah Ocean Marina. Most apartments feature spectacular views over the Indian Ocean or Peel Estuary.A combination of 1 and 2 bedroom luxury apartments and beach villas make Seashells Mandurah a perfect getaway for singles, couples and families.A stunning feature of the Resort, is the heated pool and spa which overlooks the Indian Ocean. Guests can spend their days relaxing on a poolside sun lounge enjoying the beautiful Western Australian sunshine.Business travellers are also catered for, with meeting and conference facilities available for up to 60 delegates and broadband internet connections in every apartment.Just 45 minutes from Perth, Seashells Mandurah is far enough for a retreat away from the city, without having to travel hours to achieve this sense of escape and relaxation.Seashells Mandurah is the winner of the 2006 Western Australian Tourism Awards, in the category of “New Tourism Development”. ... more less
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- Also Known As:
- Seashells Mandurah Hotel Mandurah
- Seashells Hotel Mandurah