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All reviews undercover parking quality suites friendly efficient staff plenty of living space trouble walking comfy stay business clients restaurant meals great facility washing machine dryer business travel kids playground coin operated serviced daily kitchen facilities comfortable lounge bedroom suite
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Reviewed 11 October 2017

The complex is located close to town, with food outlets and petrol stations close by. The unit we had (2 bedroom) was very spacious with a kitchen and lounge room. The complex had a coin operated laundary, kids playground and free bbqs. The beds were very comfortable, with blackout curtains on windows. The restaurant is very good, with a wide selection of menu options; they were food allergy aware. There were many options for vegetarians as well as for those who need gluten-free & lactose-free meals. Free carparking for one MV. Overall an enjoyable stay.

Room Tip: Get a unit at the front of the complex if you have mobility troubles, as the complex is set on a steep slope.
  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank aandjburns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017 via mobile

Staff were lovely, and very accommodating. The room was immaculate and a good size. Could do with better heating facilities as it was a bit cold we only had one little radiator and it didn't do much.
Other than that we really enjoyed our stay, great value for money, would definitely come back.
Also a $20 note fell of the kitchen side into the bin which we didn't notice, the housekeeper took it out and left it on the table with a note. I was increadibly impressed with their honesty.

Stayed: September 2017, travelled as a couple
Thank Alice E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2017

We were very happy with this hotel. Our 1 bedroom apartment was very clean and seemed to have been recently refurbished. Bed and lounge were comfy, shower was hot and the kitchen had all the basics for a short stay. Nothing to fault!

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Banksia G, Manager at Quality Apartments Banksia Gardens Albany, responded to this reviewResponded 9 October 2017

Hi Amy,

Thank you for taking the time to review your recent stay with us here at Banksia Gardens. I am so glad you enjoyed our newly refurbished apartments and facilities they offer. I will pass on your fantastic feedback to our team. Hope to see you again soon!

Kind regards,

Sam Allen
Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2017 via mobile

Lovely accommodation, clean, spacious, warm and well positioned. Friendly staff who kept their distance but were available whenever needed. WIFI was frustratingly dreadful. We came to Albany to visit friends, three days and two nights. We haven't stayed long enough, a treasure trove of interest. We were spellbound by The Gap, thoughtfully sobered with Anzac Hill and have not stayed long enough to visit the beaches and enjoy the varied cuisine.

Stayed: October 2017, travelled with friends
Thank lyndylocksloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Banksia G, Manager at Quality Apartments Banksia Gardens Albany, responded to this reviewResponded 7 October 2017

Hi lyndylocksloo,

Thank you for taking the time to review your recent stay with us here at Banksia Gardens. I am so glad you enjoyed our apartments and facilities we offer. I do apologise for the issues you experienced with the WIFI system, I will investigate the aerial connected to the apartment you stayed in. Hope to see you again very soon!

Kind regards,

Sam
Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017

We had a faulty bath plug and Sam, the Manager, came down in the evening within 5 minutes of us reporting it and tried to fix it, He was unable to do a quick repair, so advised us what time he could be back the next day with a contractor to replace it. He did exactly what he said he would do, and it was fixed so that I could have a bath that evening. Great customer service. We also received a bottle of wine from reception as a gift. I ran this motel many years ago, and was interested in seeing whether the place had changed much. Very happy to see the new units, and that the cleaning standard is still very high. Would highly recommend Banksia Gardens

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank joannadale123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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