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ymatau

3 star, you don't even get what you pay for

1.0 of 5 bubblesReviewed 6 Nov 2020via mobile
We were happy with 3 star accommodation.
We arrived on a Sunday, no restaurant open, closed on Sundays. This was not on the website.
We were then told that its room service only Monday and Tuesday. We were not interested in eating in our room.
You had to drive to eat at a restaurant, and we found many great ones in Albany, just not at Ace.
The cupboard door was hanging off by only one hinge.
The shower had used soap, the soap wrapper and hair in it. Even for 3 star in the times of COVID I would expect this to be clean. The windows sil, that is at eye height had not seen a cloth for months
When I mentioned it to the receptionist I was told we don't service the rooms during your stay.
My suggestion would be after re reading the website is that the owner should spend less time fishing and more time maintaining his investment.
We would never go back
Date of stay: October 2020
Trip type: Travelled as a couple
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19 - 24 of 293 reviews
Reviewed 12 October 2020

on checking in the lady was friendly. No dedicated parking. Room ver average, bathrooms very small. About a 5 minute drive from centre of town. Road gets busy, didn't eat in restaurant but chose to eat in town at some very nice restaurants & also breakfast in town. Location was on left side on entering to Albany.

Date of stay: October 2020
    • Location
    • Cleanliness
    • Service
2  Thank I2997XUtimw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 August 2020 via mobile

A very pleasant and reasonably priced motel if you are considering a few days in Albany. Even in these difficult times the service was good. It will be better once the restaurant is operating again. The rooms are pleasant and comfortable with parking outside your door. A big plus.

Date of stay: July 2020
Trip type: Travelled as a couple
2  Thank Wilgil
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 February 2020 via mobile

Stayed here for business for 2 nights, what a lovely gem place. Just felt very comfy here. Rooms are generous and clean, lovely and quiet. Reception staff just lovely and friendly, nothing a hassle even when I locked myself out of my room . Had 2 meals from the onsite restaurant Ryan’s and had them room service, both excellent meals, hot and tasty, local calamari was amazing and delivered by very friendly staff. I’ll stay again here for sure, and eat at Ryan’s it’s well worth it.

Date of stay: February 2020
Trip type: Travelled on business
Thank susanhart1002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 February 2020

Stayed here on a work trip to WA.
Very nice staff and great room.
Decent bed and the room service meal was excellent.
Had basic continental breakfast this morning in the restaurant and it was good.
Best part ever when travelling and working............an excellent guest laundry with an
OUTSIDE clothes line!! 10/10. for that alone!!!

Convenient parking outside room and everything was really clean.
I would definitely recommend this accommodation.

Room tip: Room 8. Close to the laundry.
Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Debra T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 January 2020

This was not new accommodation, but older-style units, which have been refurbished to a high standard. Everything worked well, it was comfortable and the restaurant was very reasonably priced. The only criticism would be that the restaurant had run out of my first and second choices of main course, but I easily chose another. The staff were always smiling and it seemed that the business was being run very professionally. A friend, who lives about 50 km away, told me that she rates the restaurant very highly. I would certainly return to this, if I am in the area again. Very good value for money.

Room tip: Ask for a room away from the main road (which might possibly be noisy)
Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank ColinBut
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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