Recently we stayed 2 nites at the Clarence Melville Albany.when we got back i have been charged over $205 without even letting me know what's been charged of,i call them ask about it and the person in charge was a bit rude the way she was explaining,my kids damaged the property by writing stuff on the wall,ok fine i admit my kid mistakes but when she goes on about why we been charged for damaged the kettle,i was shocked.i told her ur kettle is full of mouled in it,i have to call reception and she brought me another one.is that supposed to be charged??????
Then she say i brought another person,which of course no one ,she say we use the sofa bed which supposed to be for extra guests,i was surprised its in the room n we use it,i still don't understand.i have 2 little kids n i need join the 2 single beds in the room so i could sleep with my 2yr old child n my husband sleeps with my 4yrd old child. Seriously dissapointed.They are not professionally handling it.next time take people's contact num and let them know first before u charged them!!!!!!More