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Mandy T
Melbourne, Australia

Very accommodating for large groups

5.0 of 5 bubblesReviewed 23 June 2021
Recently had a large group stay at the BW Albany.

Vanessa was fantastic, she had all of our key cards prepared which makes arrival much easier and she had also blocked off space for our coach to park.

The rooms themselves are very spacious and clean. You get 2 bottles of complimentary water (which is great) and anything else from the mini-bar is charged. Breakfast is not available, but would definitely recommend nearby Dylan's Café.
Date of stay: June 2021
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Manager, Marketing at Albany Motel & Apartments, responded to this review
Responded 23 June 2021
Good morning Mandy T,

Thank you for your lovely review, we enjoyed hosting your group and look forward to welcoming back many more in the not too distant future.
Dylan's really does do a great job for breakfast.

Kind regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 May 2021 via mobile

Just had a 2 night stay at this lovely, convenient and central hotel. Friendly, helpful staff greeted us when we first arrive, then we were lucky enough to get an upgrade. Lobby has a comfortable and quiet area, with coffee and tea to make you feel at home . Our room was modern , spacious and exceptionally clean , with a balcony and king bed. Bathroom was supplied with plenty of towels a hairdryer and roomy shower. Tea, coffee pod machine ( pods supplied) , fridge , plates and cutlery all there if needed. . Parking available right out the front of your room and a late check out was also available as our function didn’t start till after 12 . I believe we really couldn’t ask for more as it exceeded our expectations. Would definitely be back.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank kiki_shine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Manager, Marketing at Albany Motel & Apartments, responded to this reviewResponded 19 May 2021

Good afternoon KIki-shine

Thank you for taking the time to post such a lovely and informative review, other guests will find this extremely helpful.
On behalf of the team I would like to extend a warm "welcome back" in the not too distant future.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2021

A really nice hotel to stay at for a base in Albany. Free carpark guaranteed for each hotel room was a big bonus. The hotel had a spacious bathroom and comfy beds but house keeping could have been improved with dusty bed side lights and not always cleaning the toilets 100%. This along with reception not 24/7 has made my rating 4 instead of 5. When reception is open you are able to relax in their lounge area which has free tea and coffee making facilities. Hotel is within walking distance of the 2 main pubs, a local shopping centre and the main strip.

Date of stay: May 2021
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank BrendonP_1987
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 May 2021

Great location walking distance to cafes and Main Street. Clean. Excellent bathroom with great shower head and water pressure and temperature. Desk, table with 2 chairs, kettle and fridge. Wine glasses, cups, cutlery for take-away. Daily housekeeping service.designated parking spot for each room.
Excellent service.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank krisbI5377TO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Manager, Marketing at Albany Motel & Apartments, responded to this reviewResponded 14 May 2021

Good afternoon krisbl537TO,
Thank you for your 5 star review and rating, I am pleased you enjoyed your stay with us.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2021

The staff were so helpful and friendly. Loved our room and the view. The location was perfect . We walked to The Museum Village and along the water and there was lots of interest on the way. We were far enough away for some peace.

Date of stay: April 2021
Review collected in partnership with this hotel
Thank debsgerstorfer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Manager, Marketing at Albany Motel & Apartments, responded to this reviewResponded 3 May 2021

Good afternoon debsgerstofer,

Thank you for your lovely 5 star review and rating, it always encourages us as staff to know that we have met our guests expectations.
So glad you had some peaceful down time, look forward to welcoming you back in the not too distant furure.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2021

Love this hotel. We have been 3 times now and just love it's location. We always upgrade and get a room with ocean views. Super clean and very quiet with just a short walk to fantastic food, beaches and shops. Can't wait to go back again.

Date of stay: April 2021
Review collected in partnership with this hotel
Thank Kim T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Manager, Marketing at Albany Motel & Apartments, responded to this reviewResponded 3 May 2021

Good afternoon Kim T,
Thank you for your 5 star review and rating, we love hosting you...
Look forward to welcoming you back in the not too distant future
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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