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Jody A

Not good

Review of Wyndham Torquay
2.0 of 5 bubblesReviewed 15 Mar 2024
My daughter brought us this beautiful presant for me and my husband for Christmas
We arrived at Wyndham resort to our room the bathroom door was broken
Both nights we stayed at Wyndham resort was horrible we had a person next door to us sining morning and night at 7 o'clock in the morning and about 8 o'clock at night
The food wasn't very nice
Then when we completed we got offered a free cup of coffee
So our stay was very unpleasant
For something special from our family wasn't good experience
Date of stay: March 2024
Trip type: Travelled with family
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Reviews (887)
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4 - 9 of 887 reviews
Reviewed 6 March 2024

We stayed for a week in a very spacious hotel room with a generous size shower. Our room looked out onto the beautiful pools but was still quite secluded. Parking is all underground. For us, the highlights were to fabulous heated outdoor spa which was approx 15m long. Also, the restaurant served very reasonably priced meals & had good coffee.

Room tip: If you are a Club Wyndham or RCI member, ask for a discount card which entitles you to a good discount on snacks & meals.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Ruth D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 January 2024 via mobile

Facilities are good however for an expensive 5 star resort it is disappointing that they don’t even provide fitted sheets? Rather just a plane sheet not even tucked in when made up ? The rooms are also very small along with the car spaces available. Cleanliness also an issue.
I would rank the hotel as 3 star only !

Room tip: Parking spaces are small and extremely tight especially for a 4wd and fills quickly on heavy occupation forcing you to park across the road
Date of stay: January 2024
Trip type: Travelled as a couple
Thank Asia4me_1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 October 2023 via mobile

We stayed at the hotel celebrating our anniversary so we booked a king room via booking .com. When we arrived we checked in ok and went to our room and found that they moved 2single beds to make the king bed which is not what I was expecting . The room was ok , apart from nothing to sit at and use a laptop and the air conditioner wasn’t much good.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank Anthony V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 August 2023

We spent a quiet weekend in Wyndham Resort Torquay, as a gift from our friends who have a time share. There was a bit of a sales pitch on check-in but as a couple of old age pensioners there is no way we can afford this. We had secure underground parking. The resort in on the esplanade and a short drive to the town. Younger persons may choose to walk.
Our rooms were excellent. The kitchen had a microwave that I didn’t know how to operate. I guess you need to scan the QR code for instructions. There was an induction stove top, toaster, jug and even a blender. The dining area extended to a lounge with a TV and plenty of channels but not Fox Footy.
The bedroom had its own TV and both room had access to a balcony with table and chairs overlooking the pool, unused while we were there in winter. There is also an indoor pool and gym.
The bathroom doubled as a laundry with washing machine and dryer. My wife had a minor quibble that the mirror was not big enough for her 70+ year old eyes.
There is a games room, cafe and bar (not operating when we were there). I bought and over-priced ($10) can of cider from reception.
Overall, its a great place and I expect is really buzzing in summer.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Thomas_Hor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron Jeffery, General Manager at Wyndham Torquay, responded to this reviewResponded 2 October 2023

Thank you Thomas for spending some time with us. You must have some great friends to gift you a weekend away...I need to review my friends!
Glad you got to enjoy your stay with us, and you used the room and the resort to the fullest in the Winter months. You are right there is a good vibe over the Summer months, but there is nothing more relaxing than an off season stay...you seem to get the resort facilities and the town all to your self!
We look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2023

We (2 adults, 1 toddler) stayed here last night, some things to note:

Booked a resort view room (room214) - that view is of the car park entrance and neighbouring propertys yards/balconies. Not exactly what we were expecting based on the name…

You can see a bit of the beach if you sit out on the balcony but again it is majority carpark entrance. Was disappointed with this.

You can hear the roller door to the carpark going up and down every single time.

Fridge in room completely froze all items we had in there (reported to reception today when we discovered this)

The pillows are fantastic for leaning against when watching tv but to sleep on are the most uncomfortable pillows we’ve ever experienced. They are very high and solid.

On site cafe/bar is closed during winter.

Room had a shower/bath combo.

Rooms are dated.

Good little playground for toddlers in a quiet corner of the outdoor area.

If the weather were warmer we could have made use of the fantastic looking outdoor pools.

Would not pay $200+ to stay here again for a single night, it felt excessive.
We have previously stayed at the local caravan park - find this a better option for toddlers and price wise value for $.

Date of stay: July 2023
Trip type: Travelled with family
Thank 943lanarr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron Jeffery, General Manager at Wyndham Torquay, responded to this reviewResponded 2 October 2023

Thank you for your review,
Sorry to read that you didn't enjoy your short stay with us. The outwards facing rooms are not called 'Resort View', we simply class them as "Hotel Room' or 'One Bedroom Apartment', the categories up from there are 'Pool view' and 'Ocean View'. Apologies for any confusion. We will take a look at the fridge, it is most likely the thermostat that has been set to low.
Glad your toddler enjoyed the playground, and you are right, you will have to return when the weather warm to use the pool areas.

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