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Frances G
Melbourne, Australia

Amazing One Spa

5.0 of 5 bubblesReviewed 29 Apr 2022
The staff at Torquay resort were so friendly and made me feel welcome.
The one spa treatment is amazing and great value for money.
Number one restaurant food and service was excellent
Worth the stay and great location.
Date of stay: April 2022
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
, Owner at RACV Torquay Resort, responded to this review
Responded 3 June 2022
Dear francesgS8682EU,

Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort.
It is very pleasing to hear that you had a memorable experience and were impressed with both the facilities and service we provide.

We look forward to welcoming you back in the near future.

Kind regards,
Dean Newell
Resort Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (1,024)
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    Show reviews that mention
    All reviews golf course premium ocean view room buffet breakfast restaurant staff pillow menu main restaurant jan juc golf view rooms are large duty manager games room lounge area the great ocean road surf beach coffee machine gym facilities
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    54 - 59 of 1,024 reviews
    Reviewed 28 April 2022

    Love your resort, was very exceptional. I loved the view of the Premium Ocean View Room and how the room felt very luxurious. I loved the amenities provided especially the coffee machine and the bath salts. I appreciated how personalised it was, which made me feel as though you weren’t booking number, but a valued guest. I found the bed really enjoyable to sleep on compared to many other resort beds. Would definitely recommend this as resort to stay. However, the pillows were a bit softer than I liked. It would be good to have a pillow menu!

    Room tip: Choose a room higher up. It would give you a Devine view.
    Date of stay: April 2022
      • Value
      • Cleanliness
      • Service
    Thank J7186XIjennyk
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Management response:Responded 3 June 2022

    Dear J7186Xljennyk,

    Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort.
    It is fantastic to hear that you were very impressed with your accommodation and the view from your room. We are delighted that we were able to exceed your expectations. In regards to the pillow options, we have previously offered a Pillow Menu and will look at returning this offering.

    We look forward to welcoming you back in the near future.

    Kind regards,
    Dean Newell
    Resort Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 26 April 2022 via mobile

    We stayed here a few nights in summer. We had spectacular views from our room especially the golf course and the ocean just past that.

    The facilities are modern and we felt welcomed when we arrived. Check in was very easy and we made of the facilities.
    We especially enjoyed the new gym and also the cocktail bar.

    The rooms are large, clean and luxurious. The bathroom is beautiful, could spend ages in there!

    The hotel is just a short drive from the main shopping area of Torquay. Truly worth paying the extra to splurge on ourselves after the 2 years we have had.

    Date of stay: February 2022
    Trip type: Travelled with family
    2  Thank PhoebeNJ
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Management response:Responded 3 June 2022

    Dear PhoebeNJ,

    Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort.
    We are delighted to read such a positive review and that you thoroughly enjoyed your stay. It is wonderful to hear that you were able to enjoy some of our facilities and were impressed with the accommodation.

    We look forward to welcoming you back in the near future.

    Kind regards,
    Dean Newell
    Resort Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 12 April 2022

    RACV service from start to end was excellent. We had 90 of our staff for 4 days at the Resort attending conference. Their facilities for conferencing, dinner, accommodation and team building activities was excellent. The accommodation rooms was spotless along with the bathroom amenities (the smell of the products was devine). The staff in particular Shenay and Chris were excellent. The food was great too with so much variety. I would love to visit this place with my family leisurely :)

    Room tip: All rooms are the same, facing the Ocean (so no one can complain that someone else got a better room)
    Date of stay: March 2022
    • Trip type: Travelled on business
      • Location
      • Rooms
      • Service
    Thank Forbes1709
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Management response:Responded 3 June 2022

    Dear Voyage499805,

    Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort.
    We are delighted to hear that the team assisted in making the conference such a success. Thank you for also highlighting both Shenay and Chris, I will be sure to share this positive feedback with the team.

    We look forward to welcoming you back for a leisure stay in the near future.

    Kind regards,
    Dean Newell
    Resort Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 April 2022

    The room was excellent. Staff were friendly and helpful. We had breakfast and evening meals and would thoroughly recommend both. The golf course is first class. We have stayed at the resort a number of times and it has become our favourite short stay holiday.

    Room tip: Best ocean views are from the 4th and 5th floors.
    Date of stay: April 2022
      • Value
      • Cleanliness
      • Service
    Thank U1701RKgeoffs
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Management response:Responded 2 June 2022

    Dear U1701RKgeoffs,

    Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort.
    We are delighted to hear that during your return getaway you were able to enjoy some of the facilities. It is very pleasing to hear that the team provided you with exceptional service.

    We look forward to welcoming you back in the near future.

    Kind regards,
    Dean Newell
    Resort Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 April 2022

    Spent 2 night stay in a Premium Ocean View room with breakfast include. All meals were excellent - breakfasts, dining in , Harding Lounge and in room service. Staff were excellent and helpful when needed. We took advantage of the Go Green for room service and enjoyed the offers of $10 of drinks and a free movie. Well worth it.
    I have stayed at the Resort pre pandemic and it was wonderful to see that amenities and service are still up to standard. Will return. Thank you.

    Date of stay: March 2022
      • Sleep Quality
      • Cleanliness
      • Service
    Thank caterinacO804YK
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Management response:Responded 5 May 2022

    Dear caterinac0804YK,

    Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort.
    It is very pleasing to hear that your return visit continued to exceed expectations. In addition, I will be sure to share this positive feedback with the team.
    We look forward to welcoming you back in the near future.

    Kind regards,
    Dean Newell
    Resort Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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