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Melb22
Melbourne, Australia
Great weekend stay. Perfect views. Friendly service
5.0 of 5 bubblesReviewed 12 Mar 2021
We had a brilliant weekend - fabulous views over the golf course to the ocean and beyond from our room. The resort has its COVID safe plan now really well organised - with hand sanitiser everywhere, contact tracing app in place and temperature- check modules stationed around the resort. Staff were friendly, courteous and well trained. We ate dinner one night in The One and enjoyed the ambience and food and appreciated the effort to accommodate our dietary requirements. Breakfast overlooking the golf course - what more could you want? We have already booked our next visit. Thank you RACV Torquay.
Date of stay: March 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviews (1,022)
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Reviewed 12 March 2021

My wife and I spent 6 nights in an Ocean Spa Suite. The suite was well designed and large with a great view over the golf course and ocean. Excellent bathroom. Great internet. Well furnished although a knife and plate would have been appreciated.
The downside of the resort is that you share it with others. The golf course, pool and gym are accessed by non-residents; there is considerable conference trade and wedding functions. Our suite was above the ballroom and on our first night we could sleep only after reception kindly got the revellers to 'tone down the bass'.
In our only attempt at an evening meal the large groups occupied staff and it was 50 minutes before we were served. After that we ate in nearby restaurants which provide comparable meals at half the price. The tariff-included breakfast is quite regimented with both times and menu: can't get a fried egg and coffee must be paid for (other than filtered). Hopefully this is an area where service will improve once the country moves through Covid-19.
To end on a more positive note, the staff are excellent, friendly and efficient, and do all they can to deal with the limitations of the venue.

Date of stay: March 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ross W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 25 March 2021

Dear Ross W,

Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort.

I am delighted to read that you were impressed with the features of the Ocean Spa Suite.
In addition, it is very pleasing to hear your positive feedback regarding the team and appreciated our efforts in managing through a challenging period of time.

We would like to extend our apologies for the prolonged delay you encountered whilst dining in the restaurant. It is very disappointing to hear that we let ourselves down on this occasion. Please do not hesitate to contact our Hotel Duty Manager direct on (03) 5261 1633 if you would like to discuss your stay in more detail.

We look forward to welcoming you back to the RACV Torquay Resort in the near future.

Kind regards,
Dean Newell
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2021

This resort is definitely five star. Easy parking to check in, with excellent customer service on reception. We stayed six nights as this was our anniversary week and we decided to spoil ourselves.

Our room was an Ocean View studio which also overlooked the beautiful golf course. Our room was spotless with a very comfortable bed, nice bathroom/ensuite with a bath and a large walk in shower.
Onsite is a games room, children's playground, tennis court, and a beautiful 25 meter in door heated pool with a spa, gym and day spa.

Breakfast was included and we dined in Number One Restaurant each morning. A continental breakfast platter was served everyday and then your choice for breakfast from the menu with table service. Excellent customer service and great breakfast.

There is also a lounge area overlooking the golf course for those wanting a light snack between 12-4.

The One Spa onsite was amazing. We had an hour massage and then enjoyed the hamam pools and steam rooms. Our massages were so good and thanks to Thi and Lynette for making this a memorable experience.

Our Anniversary dinner was in the Number One Restaurant with a window seat. The meal was beautiful and the service excellent.

I highly recommend the RACV Resort Torquay. Spoil yourself and your partner, book a stay and enjoy it as much as we did. We hope to be back some time soon.

Room tip: Pay the extra for a sea view. It is totally worth it.
Date of stay: March 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sue T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 15 March 2021

Dear Sue T,

Thank you for taking the time to provide feedback following your recent stay at RACV Torquay Resort.

We’re delighted that your stay has exceeded your expectations.

It is wonderful to hear that you were able to make use of our resort facilities during your stay.

I will be sure to share your feedback with the respective teams regarding the exceptional service you received and note a special mention to Thi and Lynette.

It is very pleasing to read such a positive review and we look forward to welcoming you back to RACV Torquay Resort in the near future.

Kind regards,
Dean Newell
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2021

The golf course was awesome but missed my tee time by 2min and got attitude from the guy in the pro shop.
The lounge was very nice. But wasn’t served for 25mim even though it wasn’t busy.
Dinner was great all round.
The breakfast was great too. But the first course was delivered without cutlery or side plates which turned up 10min later after we asked about it.
The value for money was ok. But they stuffed up the bill and overcharged.
A bit more attention to the service and systems and this place would be exceptional.

Date of stay: March 2021
Trip type: Travelled with family
Thank 283domm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 12 March 2021

Dear 283domm,

Thank you for taking the time to provide feedback following your recent stay at RACV Torquay Resort.

It is fantastic to hear that you were impressed with multiple aspects of your stay.

In regard to the feedback surrounding the service you received, we would like the opportunity to discuss this in more detail.

Please do not hesitate to contact the Hotel Duty Manager direct on +61 3 5261 1600.

We look forward to welcoming you back to RACV Torquay Resort in the near future.

Kind regards,

Dean Newell
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2021 via mobile

Great place to stay AAA+
Stayed 2 night’s premium ocean view
From the room to the facilities & service
Highly recommend if you have some time to stay here
No faults the only issue we had was trying to get an extra night but it was booked out
The staff do a great job here are very professional
Will definitely be back in the future

Date of stay: March 2021
Trip type: Travelled as a couple
Thank morelliray1970
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 12 March 2021

Dear morelliray1970,

Thank you for taking the time to provide feedback following your recent stay at RACV Torquay Resort.

We are delighted that you had an enjoyable stay and were able to spend time using the facilities we have on offer.

It is wonderful to hear the positive feedback regarding the team and the service you received.

We look forward to welcoming you back to RACV Torquay Resort in the near future.

Kind regards,

Dean Newell
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2021 via mobile

We stayed here for three nights on a Luxury Escapes deal and were greatly impressed. We had an Premium Ocean View room with magnificent views on the 4th floor. Spotlessly clean and a thorough Covid Safe plan as expected from a true Star Rated property. The Number One restaurant served exceptional food and the staff were professional and attentive. Wide range of wines and beers available. Hubby played golf whilst I had indulge package at the Day Spa which included time in the Haman. Whole experience faultless and will return. Great location for walks along the coast or short walk into town.

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank DiannePP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 25 February 2021

Dear DiannePP,

Thank you for taking the time to provide feedback following your recent stay at the RACV Torquay Resort.

We're delighted that we have exceeded your expectations and were able to deliver a faultless experience. It is wonderful to hear that you were able to utilise the facilities such as the One Spa and Golf Couse. In particular, you highlighted your dining experience and the service you received. We will be sure to share this positive feedback with the respective team.

We look forward to welcoming you back to the RACV Torquay Resort in the near future.

Kind regards,
Dean Newell
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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