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Natashinko
Adelaide, Australia

Incredibly disappointed

1.0 of 5 bubblesReviewed 10 June 2022via mobile
We notified both the hotel directly and the booking agent 6 days out that we had tested positive for Covid and were not permitted by law to travel. It was a really unfortunate situation outside of our control. We asked both the hotel and the booking agent if we could change our booking (to be clear we did not ask for a refund as we were still planning to travel just not when we were incredibly ill and not to mention infectious with Covid). The hotel were not open to even discussing this when I contacted them directly referring back to their blanket policy not permitting cancellations. She told me to refer it back to the booking agent. The booking agent tried to assist us as they were aware travel insurance providers are now excluding Covid and contacted the hotel on our behalf. It was really disappointing that the hotel was not open to moving our booking. All other accomodation providers for this week offered a refund and were incredibly flexible and understanding. A pretty poor business decision on their part as we are now rebooking our trip and it’s for additional days but it will not be at this provider so I guess their decision not to change our 1 night stay has lost them a much longer booking and the other 2 providers will benefit. I’m sure they will just fall back on their non refundable policy - this review is simply to warn others that there are other far more flexible accomodation providers in this region. DO NOT BOOK HERE - inflexible and poor customer service. I’m so glad I only booked 1 night with them.
Date of stay: June 2022
Trip type: Travelled with family
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Reviewed 23 May 2022

Having stayed here for 3 nights I would have to say with so many problems with covid it would have been so much nicer to see more detailed cleaning.
Under the lounges and bed there was lots of dust and the bathroom needed a good clean and several items replaced such as the rubbish bin,toilet roll holder and whole shower screen as it was also rusted and leaking all along the bottom. The hand towel hanging right beside the toilet was not that hygienic as any toilet when flushed does spray so unfortunately right onto the clean hand towel
The outdoor furniture was too dirty to sit on so not a really good look
The cupboard in the kitchen with the microwave....Well I wonder how many have broken their nose on this...thus the bit of plastic stuck to the corners of it....PLAIN WEIRD!!!!!!!! the whole design of it.
We did request that our room not be serviced due to covid during our stay so were upset when we came back to discover the bed pulled up but all the rest just left as it was so really why bother and why do it when we had asked for it not to be.
We had to request clean towels as we only received 2 so no extra for drying your hair with unless you used the same towel which I don't at home so prefer the same when staying places.
That is extra towels!!!!!!
The only bonus was its within walking distance to everything...cafes..hotels etc. in the town and has a private shared garage.
We loved our stay in the area but would probably not choose to stay here again so perhaps replace your cleaners who are certainly not doing a great job
I do think you need to upgrade your apartments if you want people to stay and enjoy their time here

Date of stay: May 2022
Trip type: Travelled as a couple
1  Thank KimB346
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 April 2022 via mobile

We recently had a short stay and would definitely return for a longer visit. The 2 bedroom apartment was very clean, spacious with quality bedding and furniture. The location is very close to all eateries and shops in the main street. It's a short walk or drive to the river and the beach. The beach was good for swimming. We recommend the local pub meals for dinner and the bakeries for lunch and breakfast.

Date of stay: April 2022
Trip type: Travelled with family
Thank 407debbiee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 April 2022

Small apartments, with basic crockery and cutlery and furnishings, the back courtyard needed some attention. The shower leaked badly and due to the lack of room service, despite an assurance of "light service" during our stay, we had to specially request a change of towels due to the water in the bathroom. The noise of the AC unit in the garden made sleep difficult.

Room tip: The upstairs rooms don't have AC units outside, so are quieter.
Date of stay: April 2022
    • Value
    • Rooms
    • Service
Thank Janem0205
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2022

Lovely apartment. Check in was quick and easy. The apartments are set up well, although there is very little room for suitcases. The bed is very comfortable and huge! The doona is lovely and warm, and the latex pillows very comfortable. It was awesome to have a lock up garage for the car. We weren't disturbed by anyone, which was great. The accommodation is within an easy stroll of pretty much everywhere in Port Fairy which is lovely.
We would definitely recommend this to our friends and if we come back to Port Fairy we'd stay here again.

Date of stay: April 2022
Thank DKinAustralia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2022 via mobile

The check in process is contactless and seamless. The apartments them selfs are well appointed (2 bedroom). Spacious and have everything you need for a 2 day stay or two week stay with fully appointed kitchens. Air con works well, but is only in the main room, so could be a bit warm on hot nights in the bedroom. The units need some TLC, as many things like cushions (need replacing), carpets, all need a spruce up and update, beside that its neat , clean and tidy, and quite. It’s centrally located to all the pubs and shops of the area, and lock up garage is icing on the cake. I would recommend for a quite couples stay in a quite peaceful town.

Room tip: Get two bedroom even if couple, as one bedrooms are very small.
Date of stay: February 2022
Trip type: Travelled as a couple
Thank janesK7208JC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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