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Jane Sheppard
Surfers Paradise, Australia

Great apartments, great location. Need some TLC

4.0 of 5 bubblesReviewed 9 Feb 2022via mobile
The check in process is contactless and seamless. The apartments them selfs are well appointed (2 bedroom). Spacious and have everything you need for a 2 day stay or two week stay with fully appointed kitchens. Air con works well, but is only in the main room, so could be a bit warm on hot nights in the bedroom. The units need some TLC, as many things like cushions (need replacing), carpets, all need a spruce up and update, beside that its neat , clean and tidy, and quite. It’s centrally located to all the pubs and shops of the area, and lock up garage is icing on the cake. I would recommend for a quite couples stay in a quite peaceful town.
Date of stay: February 2022
Room Tip: Get two bedroom even if couple, as one bedrooms are very small.
Trip type: Travelled as a couple
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Reviewed 12 December 2021

We had a 2 bedroom apartment and wherever possible would recommend this level of accommodation even if you don't need the second bedroom.
Some reviewers have expressed disappointment in the size of the smaller one bedroom apts.
2 Bedroom is a very nice apartment, spacious and had everything you need for a comfortable stay, quite central to main street for shopping, dining etc. Was upstairs for those with any mobility issues.
For us we would have liked something extra than just the local tv services but perhaps just us as we stream services at home.
Would certainly stay again and can recommend.

Date of stay: December 2021
1  Thank Les S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 December 2021 via mobile

The one bedroom apartment is VERY small!

The room is TINY.

It’s handy if you are practicing for your caravan trip around Australia. But worse still is that it works as the third bedroom in a 3 bedroom apartment.

The noise from guests above is irritating and annoying.

The air conditioner for the two bedroom apartment above is directly outside the one bedroom apartment window and noisy.

In our apartment the toilet seat was broken and it was impossible to shower without flooding the floor.

And I know barking dogs in the neighbouring property are not the responsibility of The Victoria - sleeping is still difficult.

There is no manager on site.

Beware the ‘no refund’ policy. We were keen to reduce our stay - we had booked and paid for four nights - but stayed three - and a refund or credit was rejected. The real clincher was though that the late checkout we purchased for $50 notwithstanding we let our fourth night go was retained as well.

There are many better options in Port Fairy.

In my view - and I am a very reasonable, tolerant and fair person- I would actively discourage you from staying here.

Date of stay: December 2021
Trip type: Travelled as a couple
2  Thank Neil S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 December 2021

Great location friendly staff, rooms were clean and bright . We stayed in a two bedroom apartment The apartment was comfortable, bright, spacious and spotlessly clean. The kitchen is well equipped, the wifi good and you get a lockup garage. You can easily walk to the pubs and restaurants in town, Highly recommended

Date of stay: December 2021
Thank TLambous
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 November 2021

The location is good. The standard of accommodation is acceptable. What I found annoying is that despite a sign a reception stating the hours that reception would be open on a daily basis, the reception was never attended. They have this intercom button whereby you speak to someone. Communication is terrible.
I stayed there for 5 nights and upon checking in I requested to stay an extra night. I received a voicemail stating that there would be an extra cost. No problems. On the extra day I was told I had to vacate as I had not confirmed I was happy to pay for the extra night. Not sue in what world you expect free accommodation. A simple call from management BEFORE they took another booking for the room I was in was all that was required but they obviously do not care about the residents enough to do that. I have stayed there about 6 times over the years but will not do so ever again.

Room tip: 2 bedroom unit are upstairs and 1 bedroom unit are underneath
Date of stay: November 2021
    • Value
    • Cleanliness
    • Service
1  Thank 714VincentC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 November 2021 via mobile

For all of the reasons outlined our trip out of lockdown proved very disappointing
The bed was hard - kitchen badly designed and under stocked - 1 cup - 2 mugs and no bread and butter plates
Shower leaking soaked towels which were not replaced
Bed not made on either night
No one in attendance to raise concerns with
Could not possibly recommend

Date of stay: November 2021
Trip type: Travelled as a couple
1  Thank Compass42602105610
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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