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demon
Melbourne, Australia

No room service No fresh towels Leaking shower soaked bathroom floor Wardrobe damp Nobody in attendance at reception

1.0 of 5 bubblesReviewed 18 Nov 2021via mobile
For all of the reasons outlined our trip out of lockdown proved very disappointing
The bed was hard - kitchen badly designed and under stocked - 1 cup - 2 mugs and no bread and butter plates
Shower leaking soaked towels which were not replaced
Bed not made on either night
No one in attendance to raise concerns with
Could not possibly recommend
Date of stay: November 2021
Trip type: Travelled as a couple
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Reviewed 18 July 2021 via mobile

When is a deal not a deal? When it includes The Victoria Apartments and Travel Dream.

My partner and I booked and paid for a stay at The Victoria Apartments. Meagan - Manager of Victoria Apartments - supplied the information that according to Travel Dream website a Saturday night surcharge would be "payable at time of booking".

Kristen Deluga from Travel Dream advised not so. The surcharge was payable to Victoria Apartments on check in. Some considerable time before check in we were asked by Victoria Apartments for the $50 surcharge.

Travel Dream do advise that they can change terms without notification. I didn't think they could do this after payment had been accepted. This they appeared to do here and I regard it as reneging on a deal. Please note that I am not complaining about the surcharge, just the way it was collected

If you are looking for a holiday where you book, pay for it and think that's all, then I advise you to look elsewhere.

Room tip: If you wish to stay here, negotiate the best rate with the property direct.
Date of stay: July 2021
Trip type: Travelled as a couple
2  Thank donstarr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 June 2021

We stayed in a two bedroom apartment which I upgraded to after reading reviews about the one bedroom apartments being too small.
The apartment was comfortable, bright, spacious and spotlessly clean.
You can easily walk to the pubs and restaurants in town, The Caledonian Inn being across the road.
The kitchen is well equipped, the wifi good and you get a lockup garage.
Came close to giving 5 stars except for the bed which was way too hard to be comfortable. You can also hear other guests moving about their apartments.

Date of stay: June 2021
    • Location
    • Sleep Quality
    • Service
Thank Havana57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 June 2021 via mobile

Pleasant but quite small apartment right in town. Much smaller than photo would suggest. There is a distinct smell which seems to come from the tap water? In the blurb it’s stated there will be a fine for dirty dishes??? We’re on holiday, I don’t do dishes. This place has cleaners. A mingy cost cutting measure

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank Polachoc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 May 2021

These apartments were very cosy and clean. Stayed for 3 nights. Fantastic shower. Lock up garage. I could not fault this place. Friendly staff. Highly recommend. Close to all eateries. I will stay here next time.

Date of stay: May 2021
Trip type: Travelled with friends
Thank colinm933
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 May 2021 via mobile

We stayed a couple of night in a spacious 2 bedroom apartment upstairs Large and comfortable living area nice leather lounges Light and airy with outlook over some trees Large balcony King size bed with crisp white sheets Quiet and good night sleep Lock up garage

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank GClife
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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