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woohoo74
Breakfast Point, Australia
Average but not great
3.0 of 5 bubblesReviewed 30 July 2019via mobile
This is a case of “First impressions count”. Stepping into the reception at Southern Ocean Villas and having to prod the staff into action didn’t bode well.

The room was ok but wasn’t as impressive as the pictures showed. There was some strange tapping (or dripping) sound outside the room that invaded the room throughout the night and the lighting in the apartment was all or nothing, meaning you were either blinded or in complete darkness.

On checkout (and I use the term loosely) the reception was locked up and a key box was provided to return the keys (which is ok so long as you didn’t have any questions or feedback).

Not a great experience for this one unfortunately.
Date of stay: July 2019
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 July 2019

Really nice property. Very new. Great service. Beds rooms and bathrooms were all clean and new. Heaters (went in winter) worked very well. Very pleased with our experience. More bedrooms than we needed but still good value for the money.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Elchilangoylaguera
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 March 2019 via mobile

Stayed here in a pinch however we would not have chose this place for just my wife and If it was not a last ditch effort. it was a average-above average place for a fam w kids. Two bedrooms on the first floor and a attic like upper room that must get very hot. I am sure the kids would enjoy this room but may complain about the heat.

Date of stay: March 2019
1  Thank CWTag3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2019 via mobile

We stayed only 1 night, as the three bedroom villa accommodated our family group easily. Very impressed with how well appointed the villa was, particularly the kitchen - would be perfect for a longer stay. Complex was quiet and our stay overall was comfortable.

Date of stay: March 2019
Trip type: Travelled with family
1  Thank kylie1503
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 February 2019 via mobile

My brief stay at Southern Ocean Villas is undoubtedly the worst guest experience my wife and I have ever had.
There are numerous faults to our stay, mostly regarding customer service and professionalism.
Photos of the place are wide angle shots and look as though the the rooms are much bigger and crisper than they actually are. In actual fact, the lounge rooms is smaller than expected and couch's are stale and old. The m2 of the villas is so high due to the second floor loft that is suitably only for kids in winter as it's so hot up there.
There was no barbeque for us as advertised with the room.
There was also no deep bath as advertised with the room.
After asking reception/manager if we had the correct room, we were told there are no baths on premises, all BBQs had been booked out (little to our knowledge we had to book a BBQ) and to go somewhere else if we don't like it.
After being treated so rudely by the manager, complaints fell on deaf ears, we were then hung up on and had to seek the help and assistance of the booking medium. The situation soon spiralled out for control and we were left feeling so uneasy staying at this accomodation we moved ourselves somewhere else to avoid further confrontation and abuse. There was no understanding, responsibilty, complaint process or customer service. I would never stay or recommended this place to anyone I meet and only hope that someone above the manager reads this review as I'm sure the entire situation was buried. Avoid

Date of stay: January 2019
Trip type: Travelled as a couple
4  Thank Jonathon C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 January 2019

A bit of waste really there was only two of us but this could have easily slept six, three bedrooms, large lounge/diner and large kitchen area, lovely small patio with a barbecue and chairs, ideal for a family traveling the Great Ocean Road.

Room tip: Take six people, right as well!
Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Paul A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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