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Sightseer19732116359

Overall was OK

Review of Mantra Lorne
3.0 of 5 bubblesReviewed 12 June 2024
Overall the stay was great however the restaurant was overpriced for the serving, gym rooms were very dirty, no wipes or sanitiser available and when we mentioned this to the staff at the front desk they simply shrugged their shoulders and said well the cleaners wipe down the equipment once a day. Spa was also out of action
Date of stay: June 2024
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edwin Erftemeyer, General Manager at Mantra Lorne, responded to this review
Responded 4 weeks ago
Dear Sightseeer, thank-you for taking the time to share your feedback about your stay. I do wish to apologise that the experience did not quite meet your expectations. We are looking into your suggestions and I can advise the Spa will be repaired in the coming weeks.
Regards
Edwin
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (5,056)
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    11 - 16 of 5,057 reviews
    Reviewed 6 June 2024

    Great location and the complex looks great from the outside. However the room left a lot to be desired. Dirty, discoloured tile grout and broken tiles in the bathroom. The entire bedroom and bathroom needed a thorough clean. The amenities such as pool and tennis courts are nice, as is the restaurant. Staff are friendly and helpful.

    Date of stay: June 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Lynne B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Edwin Erftemeyer, General Manager at Mantra Lorne, responded to this reviewResponded 7 June 2024

    Hi Lynne, thank-you for providing feedback from your recent stay at Mantra Lorne. I acknowledge that some aspects of the rooms do need some replacements and maintenance, we have commenced a refurbishment plan and look to address these concerns in the second half of the year and into 2025.
    Regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 June 2024

    Loved our short break away from extremely cold Northeast Victoria at the beginning of winter. Swam in the heated pool, walked, went to Teddy's Lookout and Erskine Falls, dined at Lorne Hotel on Saturday night sharing a tasty meal and great bottle of red wine. Shopping was great for bathers, real Crocs and Country Road opposite the pub saw me invest in some classic pieces to mix and match! Oh, and Lorne Central Cafe was an interesting early morning stop daily for coffee with a 6.30 am opening. Their potato and leek soup for lunch was to die for accompanied by herb and garlic thick toast. Just love a beach getaway any time of year! Still mad surfers getting their fix in wetsuits which just tops it off! Did not see any whales and calves though.

    Room tip: Book at the Lorne Hotel the minute you arrive to ensure a really great dining experience while on holidays.
    Date of stay: May 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank Judith P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Edwin Erftemeyer, General Manager at Mantra Lorne, responded to this reviewResponded 7 June 2024

    Hi Judith, It is so great to hear of all your recommendations and lovely to hear you had an amazing time in Lorne. I hope we can welcome you back again in future.
    Regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 June 2024

    We had a very enjoyable stay in the Princess Suites and had a lovely view of the ocean.
    We had brought our bathers but unfortunately the pool was closed over the 3 days we were there, another reason to return in the future - next time we will check though.

    Room tip: Check the pool is open before you book
    Date of stay: June 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    2  Thank Peter S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Edwin Erftemeyer, General Manager at Mantra Lorne, responded to this reviewResponded 7 June 2024

    Hi PSSMith, thanks for the review and comments about your recent stay with us. It is great to hear you enjoy your time, I do apologise about the inconvenience of the pool, which was under some last minute maintenance. It is back open and again now and heated at 30 degrees.
    Kind Regard

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 1 June 2024

    It was OK.
    Pool was closed which was very disappointing and would have been nice to know in advance.
    Lots of Accountants everywhere on a work junket which was a bit annoying.
    Happy hour deals were good.
    Breakfast was nice.
    The room was good.
    It was OK.

    Date of stay: May 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Daydream66276491747
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Edwin Erftemeyer, General Manager at Mantra Lorne, responded to this reviewResponded 5 June 2024

    Hi Daydream, thanks for taking the time to share your feedback. I do apologise that you encountered the issue of the pool being closed, this was due to some last minute maintenance that was required. Due to the size of the property we do have a number of guests staying at various times, I believe on this occasion we had a conference utilising our facilities. If you choice to stay again I am sure we will exceed your expectations.
    Regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 May 2024

    Loved the ocean view . Very spacious accommodation. Cosy bed. Stunning views from all windows. Lovely setting.
    Negatives were the shower over bath tub. It needs grab handles. Very handy location to supermarket and shops. I would definitely stay at the Mantra Lorne again.

    Room tip: Book an ocean view
    Date of stay: April 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank Lunchalot6
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Edwin Erftemeyer, General Manager at Mantra Lorne, responded to this reviewResponded 21 May 2024

    Hi Lunchalot, thanks for the great review, your comments are much appreciated. We will take note regarding the shower and see what we can do it improve the safety for next visit.
    Regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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