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brainykids
Sydney, Australia

Great location

Review of Mantra Lorne
5.0 of 5 bubblesReviewed 8 Feb 2024
Stayed overnight and we pleasantly advised we were upgraded to a partial ocean view room. Rooms were clean and comfortable. The Mantra is located in an ideal location to explore this region and local attractions and shops. Breakfast was well stocked with much to choose from and super friendly staff.
Date of stay: January 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edwin Erftemeyer, General Manager at Mantra Lorne, responded to this review
Responded 8 Feb 2024
Thanks for the kind words, it is great to hear you enjoyed your stay with us. I hope we can welcome you back again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (5,042)
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    33 - 38 of 5,042 reviews
    Reviewed 7 February 2024

    Very pleasant welcoming and helpful. Large rooms, the large bath and bath soap fragrance was a winner for my wife. Close walk to all the shops and easy access for the beach
    Enjoyed the stay so much called in on the way back on the Great Ocean Road road trip for another night and they where booked out due to a conference. So dissapointed

    Date of stay: February 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    1  Thank Rodney H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Edwin Erftemeyer, General Manager at Mantra Lorne, responded to this reviewResponded 9 February 2024

    Thanks for the great feedback, it is lovely to hear your stay was a pleasant one. it is disappointing to hear we were full second time round. Hopefully next trip we can welcome you back.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 January 2024

    Very convenient location right on the beautiful beach, and across from all the shops. Great helpful staff.

    Rooms themselves are fairly small, old and tired. For example, timber windows have bits of timber falling off. Skylights and lifts look like they've never been cleaned. Kitchen knives completely blunt. And worst of all, aircon in our room did not work meaning we had to spend hours moving our whole 2 bed apartment to another one. Even the new room had 1 aircon not working that well.

    Date of stay: December 2023
    Trip type: Travelled with family
    Thank Jonathan T
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Edwin Erftemeyer, General Manager at Mantra Lorne, responded to this reviewResponded 1 February 2024

    Hi Jonathan, thanks for taking the time to share your experience at Mantra Lorne. Your comments have been passed onto our maintenance and housekeeping departments to investigate and resolve.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 23 January 2024

    Lift not working, our room was on the 3rd floor, the air conditioner was leaking down the wall, which stained the wall. Bed was lumpy, pillows uncomfortable, decor was dated. Staff were friendly, but the room was not serviced daily, I had to request fresh towels, milk and tea. Breakfast was mediocre at best, and we had to pay extra for barrista coffee. I would not recommend this hotel and would not stay again. The standard of the hotel room did not reflect the price. Poor form. However, the view was spectacular.

    Date of stay: January 2024
    Trip type: Travelled as a couple
    Thank Michelle M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Edwin Erftemeyer, General Manager at Mantra Lorne, responded to this reviewResponded 26 January 2024

    Thanks for reviewing the Mantra Lorne, your comments are much valued as it helps us to focus on improvements into the future. I did wish to apologise that there was a lift breakdown during your stay, and the apartment and breakfast did not meet your expectations.
    We are working on improvements to these areas and we will continue to respond to the priorities as requested by our guests.

    Kind Regards
    Edwin

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 20 January 2024 via mobile

    This hotel is not cheap and we would expect a lot more for $400+ per night for a one bedroom .

    Room was dirty when we arrived , holes in towels and cooktop was broken.

    The mantra simply have to do better.

    Bring your own cutlery, pots and pans as the ones provided are not sufficient and dirty

    Date of stay: January 2024
    Trip type: Travelled with family
    Thank marinela h
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Edwin Erftemeyer, General Manager at Mantra Lorne, responded to this reviewResponded 22 January 2024

    Hi Marinela, thank-you for sharing your experience at Mantra Lorne. It is disappointing to hear you had some negative housekeeping issues. We have passed these onto our team to investigate and resolve.
    Regards
    Edwin

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 15 January 2024

    Decided to stay in a Heritage room, was given room 307. Where to begin?
    The bathroom was a joke, the toilet seat was almost up against the glass shower door so unless you’re very short and super thin the only way to sit on the toilet is sideways. The shower tiles were mouldy, window sills dusty and dirty. The washbasin is inside the bedroom. Sheets and doona cover were clean but the doona was stained. House keeping was supposed to be daily, we complained the room wasn’t serviced and in all fairness reception did apologise and offered a bottle of wine. Breakfast was included and a good selection offered. The only reason we gave this 3 stars is the exceptional service from reception and breakfast staff who were polite and obliging and the location. All in all a very disappointing 3 day visit.

    Room tip: Don’t stay in the ‘Heritage’ rooms.
    Date of stay: December 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank LengraMelbourne
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Edwin Erftemeyer, General Manager at Mantra Lorne, responded to this reviewResponded 17 January 2024

    Lengra, Thank-you for taking the time to share your experience. I do apologise that the room standard did not meet your expectation on this occasion. Your comments will be used to address with our housekeeping team. I however glad to hear our team did extend a great service.
    Regards
    Edwin

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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