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“Great location and beautiful Grounds”
Review of Mantra Lorne

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Mantra Lorne
Ranked #3 of 9 Hotels in Lorne
Reviewed 29 March 2012

This hotel is smack bang in the centre of Lorne. A short walk to the shops and beach, and situated in sprawling and immaculate grounds, it should be a perfect place to stay.

We booked a 2 bed apartment, which is actually a 1 bed apartment and a hotel room connected by a common vestibule. It was on the top floor of a block of 20 rooms, located on the property boundary near the river.

The room was spacious and clean. It is showing some signs of wear and tear, but was comfortable and in reasonably good condition. There was an unstocked refrigerator in each room (don't expect minibar offerings), a kitchen in the main room and small balconies on each room. The outlook wasn't over the ocean, but pleasant enough and only overlooked on one side by a neighbouring block of rooms. There was undercover parking for 1 car, that I think goes with the main room.

The staff were friendly enough, but we had a major problem with noise on one night and even after making complaints we got the impression that they weren't going to do anything. We ended up calling the police ourselves ... and still the noise continued until 3am. The moral to the story is to keep away from this end of the resort on weekends.

The breakfast offered in the main building was well below expectations. The food was ok, but the dining area was unclean, and understaffed.

This place, and the 2 bed apartments is probably great for families. There are tennis course and a putt-putt (mini-golf) area. Plenty of room for the kids to run around. And it is more suited to self caterers.

Room Tip: Keep away from the rooms adjacent to the river park/campground, especially on weekends. The noise c...
See more room tips
  • Stayed: March 2012, travelled with family
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1  Thank mtbsafari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLorne, General Manager at Mantra Lorne, responded to this reviewResponded 10 November 2016

Hi,

Thank you for the review.

Cheers
The Team at Mantra Lorne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,911 - 2,915 of 3,127 reviews

Reviewed 24 March 2012

Stayed in a 2 bedroom apartment. Only superficially clean.. Spatters of food and grime on walls - generally not clean. Cost seem to be cut to the bone.. Very little staff , service & cleaning.. No towels at the pool even though it said so in the room. Buffet breakfast average... we stayed 4 days & some items in the buffet had a longer stay than us! Better off just renting a house or apartment privately next time.. It would be cheaper & cleaner.

  • Stayed: March 2012
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1  Thank Searoad F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra_Lorne, Executive Assistant Manager - Mantra Lorne at Mantra Lorne, responded to this reviewResponded 29 March 2012

Thank you for your review on your stay at Mantra Lorne. I was very disappointed to hear that there were a number of issues that affected your overall experience with us. I have passed on your comments to housekeeping and our Executive Chef. I’m confident that the issues will be addressed and that your next stay with us will exceed all your expectations.

Thanks again for your feedback and we hope to be provided with another opportunity to welcome you back to Mantra Lorne.

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Reviewed 22 March 2012

$160 a night, towels and toilet paper not replentished, bar fridge empty but swiped my card incase of usage.

  • Stayed: March 2012, travelled as a couple
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Thank MexicanVisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra_Lorne, Manager at Mantra Lorne, responded to this reviewResponded 29 March 2012

Thank you for taking the time to review Mantra Lorne. I am disappointed to hear that your experience has fallen well short of what we strive to aim throughout the hotel. We hope you choose to stay at Mantra Lorne again in the near future, so we can provide you with the service and experience all our guests deserve.

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Reviewed 21 March 2012

Great location everything is walking distance. Room was good size and good amenities.
The only thing was that it wasn't very clean. The hallway in the building we were staying in was very dirty. In our room the floor around the toilet was not very clean either. But all in
all we had a pleasant stay.

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Easytobook.com
Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mantra_Lorne, Manager at Mantra Lorne, responded to this reviewResponded 29 March 2012

Thank you very much for your comments and we are glad to know that you enjoyed your time at Lorne and where happy with room size and amenities.

Your comments regarding the cleanliness will be shared with my housekeeping team, as I know they take pride in the quality, and presentation of the resort. Thank you very much for your feed back. I look forward to welcoming you back to the resort.

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Reviewed 16 March 2012

I stayed there for a conference this February. The only good thing about it was that it was convenient for attending the conference. Otherwise it was a huge disappointment. Rooms are old. Room service is aweful (no real cleaning vaccuming or changing the sheets or anything like that). They just make your bed put new soaps and go!! The whole room is dusty and they don't even bother dusting the main tables and desks. The reception staff very unfriendly except the chief (manager or something). they really could not handle a big crowd such as when they are hosting a conference. with $150 pn you expect to have the basics at least!

  • Stayed: February 2012, travelled on business
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2  Thank Ban1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLorne, General Manager at Mantra Lorne, responded to this reviewResponded 10 November 2016

Hi,

Thank you for the review.

Cheers
The Team at Mantra Lorne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Lorne

Address: Mountjoy Parade, Lorne, Victoria 3232, Australia (Formerly Mantra Erskine Beach Resort)
Region: Australia > Victoria > Lorne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Lorne
Price Range: $118 - $509 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mantra Lorne 4.5*
Number of rooms: 277
Official Description (provided by the hotel):
Mantra Lorne offers a range of facilities including a family friendly Brasserie and Bar, Endota Day Spa, 18 hole putt putt course and heated indoor mineral pool. Local attractions surrounding and within easy reach of the resort include Erskine Falls, the Twelve Apostles, Split Point Lighthouse and the Angahook State Forest. There is a range of accommodation options including resort rooms, one and two bedroom apartments as well as Heritage Hotel rooms. The one and two bedroom apartments are fully self contained and feature kitchen and share laundry facilities, reverse cycle air conditioning, private balcony and VCR or DVD players. Resort rooms and hotel rooms feature a range of outlooks including filtered ocean views or garden views and some offer spa baths. *Note - As bedding configurations vary please request your requirements at time of booking, but please note this request cannot be guaranteed. ... more   less 
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Also Known As:
Mantra Erskine Beach Hotel Lorne
Mantra Erskine Beach Lorne
Lorne Erskine Resort
Mantra Lorne South Pacific

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