The manager was really lovely and accommodating. Our thanks for the early check in and late checkout.
The kids loved the pool and spa as well as the mini putt putt golf. Awesome location close to the beach and restaurants. So nice to not have to drive or wear shoes for a few days.
The room was basic yet well equipped. Exactly what we would expect for the price.
Thank you. It was our pleasure to have you stay. We hope you will come and stay again in the not too distant future.
Regards,
Maureen
My wife and I have traveled the world, stayed in numerous hotels across the pacific and in Mooloolaba where we have short getaways 3 times a year. Never have we had to put a review up on TripAdvisor until now, we stayed for 5 nights at a cost of $1200 never ever had we had to paid extra for toilet paper, we refused to pay a $1 a roll out of principal, there was mould on shower curtain the kitchen stool torn marks on walls dusk on ceiling fans and skirting boards, trust us when we say the rooms were cleaner in a 3rd world country. And very noisy to stay at. When my wife mentioned this to the manager she said to the words of effect we live on site and heard nothing this was 12 midnight yet the guy next to us yelled out close your bloody windows /door
Would not recommend this place to stay
Pete and Chrissy
The Nautilus Mooloolaba is centrally located with an easy walk to restaurants, shops and beach. We enjoyed the facilities, the spa, mini golf and pool. Staff were friendly and obliging to our needs. We initially had a room with roadworks below us but we spoke to the management and they moved us to the other side of the building. We were fortunate enough to to get a room with lovely water views.
This place speaks so well of itself on its website and the photos give the impression of a clean, modern, fresh look to the rooms.
This could not be further from the truth. It is a tired, run down establishment and the manager (I'm assuming that's who it is), along with her partner are equally as tired and run down. There is an attitude that is quite patronising. The bloke when questioned can get quite aggressive (I had to stop myself from firing back).
The room we had wasn't clean at all. You can clearly see years of built up grime everywhere. Torn, filthy curtains. Stains on walls and ceilings. Seriously this whole place probably hasn't been maintained with any real care since it was built years ago.
If you have to stay here, then it is what it is but if you can find something else, do so. I would not come back to this motel again.
My husband and I booked a 5 night stay at this property, upon arrival the building and reception looked fine. When we entered our unit I was disappointed as it very tired looking. The balcony we couldn't use as there was so much mould everywhere there plus a badly rusted air conditioner right above one of the seats..which by the way looked so old that the seating would break if you sat on it. The 1st night I couldn't sleep as there was a terrible odour from the bed. Next morning I sprayed the bed with perfume to try to mask the smell...this didn't work so in the morning we pulled the mattress protector back only to fine the most disgusting thing I've ever seen. The mattress was so badly stained with what looked like faeces or blood. That was too much for me we packed our belongings and confronted the manager, who admitted she wouldn't sleep on such a mattress and her comment was oh sometimes things don't get picked up. How on earth could you make a bed and not see such filth...unless they don't change the mattress protector each time!! In these times where hygiene is paramount and there should be so many protocols in place it is unbelievable that this would happen.
Maureen Nunn the manager said she'd wait to hear from Bookings.com and then arrange a refund. When Bookings.com contacted her she declined to give the refund...so Maureen Nunn is not only a terrible manager she's also unable to tell the truth. All I can say is DO NOT STAY AT THIS PROPERTY.
