Would think twice before staying again. Apartment said air conditioned but unlike other apartments, we had only one a/c unit downstairs with none on the upper floor. Upstairs was extremely hot the entire week and was far too uncomfortable to sleep up there (even with the a/c running downstairs) such that we had to move downstairs. Would hate to stay in the middle of summer. Location is perfect, the pool is great for children and management were very nice but right on check out at 10am I was being chased as cleaners had been booked for 10 on the dot. And the state of our apartment when we checked in was awfully unclean such that the floors had to be done again by ourselves. Also, the couch had a nail/staple protruding from it which has permanently scarred the back of my daughter's foot.

Firstly, we have written three times of our concerns regarding our stay here - got a reply the first time stating they would look into it; nothing so sent a second email and then a third email - nothing. So this is why this review is being written.

We arrived late at night as our plane had been delayed 11 hours and we couldn't find No. 25 as there are no lights to light up the driveway or footpaths. There are lights but they weren't on. One of the apartment owners finally came out and helped us find our apartment.

It certainly wasn't a deluxe apartment and for NZ$1725 for the week we would have expected the following: a brush for washing dishes before putting in the dish washer; dishwashing powder; no papertowels but there was one teatowel; no bucket - how does one wash the floor? one toilet roll for the week; noise from the swimming pool at 11 pm - unacceptable; no guard on the stairway to upstairs - do not stay here if you have a toddler as it is so dangerous; two beds in the smaller bedroom were so low to the floor we assume they were homemade or camping beds - again certainly not deluxe; oven knobs broken and should be replaced and we could go on and on.

All in all it was a terrible holiday as this Unit 25 doesn't get any sun; dreadful sleep from the camp type beds; worry as a family about children falling through the stairway onto the tiled floor; constant noise till late at night from the swimming pool and then no response to our concerns.

This was meant to be a deluxe apartment and for the money we paid we would never go there again. We have given the managers three opportunities to follow up our emails. Poor service for a huge amount of money. Be aware do not rent No. 25.