We stayed for 5 nights in a 2 Brm unit.Great location, nice clean and spacious units. Very close to Moffat beach and cafes. The resort pools were great as were the bbq and grounds. Overall a great stay, would recommend.
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Anne255118
Christchurch, New ZealandDon't rent Apartment No. 25
Review of Raintrees Moffat Beach
Reviewed 16 Mar 2019
Firstly, we have written three times of our concerns regarding our stay here - got a reply the first time stating they would look into it; nothing so sent a second email and then a third email - nothing. So this is why this review is being written.
We arrived late at night as our plane had been delayed 11 hours and we couldn't find No. 25 as there are no lights to light up the driveway or footpaths. There are lights but they weren't on. One of the apartment owners finally came out and helped us find our apartment.
It certainly wasn't a deluxe apartment and for NZ$1725 for the week we would have expected the following: a brush for washing dishes before putting in the dish washer; dishwashing powder; no papertowels but there was one teatowel; no bucket - how does one wash the floor? one toilet roll for the week; noise from the swimming pool at 11 pm - unacceptable; no guard on the stairway to upstairs - do not stay here if you have a toddler as it is so dangerous; two beds in the smaller bedroom were so low to the floor we assume they were homemade or camping beds - again certainly not deluxe; oven knobs broken and should be replaced and we could go on and on.
All in all it was a terrible holiday as this Unit 25 doesn't get any sun; dreadful sleep from the camp type beds; worry as a family about children falling through the stairway onto the tiled floor; constant noise till late at night from the swimming pool and then no response to our concerns.
This was meant to be a deluxe apartment and for the money we paid we would never go there again. We have given the managers three opportunities to follow up our emails. Poor service for a huge amount of money. Be aware do not rent No. 25.
Date of stay: September 2018We arrived late at night as our plane had been delayed 11 hours and we couldn't find No. 25 as there are no lights to light up the driveway or footpaths. There are lights but they weren't on. One of the apartment owners finally came out and helped us find our apartment.
It certainly wasn't a deluxe apartment and for NZ$1725 for the week we would have expected the following: a brush for washing dishes before putting in the dish washer; dishwashing powder; no papertowels but there was one teatowel; no bucket - how does one wash the floor? one toilet roll for the week; noise from the swimming pool at 11 pm - unacceptable; no guard on the stairway to upstairs - do not stay here if you have a toddler as it is so dangerous; two beds in the smaller bedroom were so low to the floor we assume they were homemade or camping beds - again certainly not deluxe; oven knobs broken and should be replaced and we could go on and on.
All in all it was a terrible holiday as this Unit 25 doesn't get any sun; dreadful sleep from the camp type beds; worry as a family about children falling through the stairway onto the tiled floor; constant noise till late at night from the swimming pool and then no response to our concerns.
This was meant to be a deluxe apartment and for the money we paid we would never go there again. We have given the managers three opportunities to follow up our emails. Poor service for a huge amount of money. Be aware do not rent No. 25.
Room Tip: Do not rent No.25
Trip type: Travelled with familyValue
Cleanliness
Service
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CliffoAuckland
Matakana, New Zealand
3236
via mobile 
Date of stay: January 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BarbaraNorthcott
Gold Coast, Australia
16192
There were six of us wishing to spend 2 nights at a place in Caloundra. My initial contact with the Manager of the Raintrees Resort made me feel confident that we had chosen wisely. Positive, friendly and helpful, she was most reassuring before and after our arrival. The three bedroom ground floor apartment was just perfect for our requirements. The huge kitchen and family room had two patios - one at either end of the apartment. The rooms were very clean and well set out. Having an ensuite bathroom in the main bedroom prevented congestion at busy times. Easy access to Moffat Beach and local restaurants was perfect. Two swimming pools are a bonus.
Room tip: A ground floor apartment suits people with mobility problems.
Date of stay: November 2018
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David M
Toowoomba, Australia
146
Just back from 5 nights , we had a 2 bedroom townhouse which was really well appointed , nice private courtyards front and rear , everything is really clean and the grounds are well looked after. Our hosts Graeme and Sharon couldn't do enough to make our stay memorable , and a short stroll to the beach and shops. Loved it!
Date of stay: September 2018
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robyn t
Nambour, Australia
3119
via mobile 
We booked 2 x 3 bedroom units for a family getaway . This Resort is in a perfect location with its own walkway to Moffat Beach. In fact, this end of the Coast blew me away ( I only live just up the coast at Nambour) with the coastal walkways, parks and just a real good holiday feel.
At the Resort is 2 pools, the one with the slide is heated. Beside the pool area is the bbqs and tables under a palm pagoda. Surrounding the resort, units, pool area is lush rainforest.
The rooms are privately owned, so every luxury is there for your use. Could not fault anything. Units are clean, and our ground floor ones had a back and front very private court yard with tables and comfortable seating.
Secure car parking being under the complex was easily accessed and a bonus when we carried our gear to our units.
Sharron in management was very helpful, courteous and did everything to make our stay so very enjoyable. I give this Resort a true 5 star for its comforts, privacy, location and good management.
Date of stay: June 2018
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Sharon O, Manager at Raintrees Moffat Beach, responded to this reviewResponded 26 June 2018
Thankyou for taking the time to do a review. Like you we too believe the Resort is in a perfect location. Moffat Beach is a bit of a hidden gem that is gradually being discovered. As well as the beach, the parks, playgrounds, cafes & restaurants are making the area more and more popular. With the help of the owners we are continuing to upgrade the Resort apartments as well as the grounds. We hope you can return to Raintrees to again enjoy what we have to offer,
Regards Sharon
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lornam201
Umina Beach, Australia
11662
via mobile 
We stayed here for two nights in appartment number 2. We were visiting Australia Zoo so was only 15 minute drive from the accommodation. The grounds are lovely and a very short walk to the beach. The pool with slide was good but heated pool was not very warm. The house was clean and had everything we needed. Probably could do with a spring clean for those bigger things like carpets steam cleaned, curtains and skylight shafts cleaned as these were dirty but otherwise the main amenities were spotless. We also booked through booking . Com who had made an error in the price and the hotel did honour this discounted fee which was very nice of them. All in all we would stay here again as great for families.
Date of stay: May 2018
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