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“Fabulous views, fantastic apartment”

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Gemini Court Holiday Apartments
Brisbane, Australia
Level Contributor
111 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Fabulous views, fantastic apartment”
Reviewed 12 November 2011

We were looking for somewhere really nice with an ocean view but were concerned about cost so were thrilled when this place turned out so perfectly. They had space for us, cost was very reasonable, and the views were spectacular.

We had a two bedroom/ two bathroom apartment but the receptionist offered to lock off one bedroom and one bathroom to make it a little cheaper for us, which we were very happy with. There was a huge living and dining area, really well equipped kitchen, bathroom and kingsize bed in the bedroom, which also had a walk in wardrobe (OMG!). Also dishwasher, washing machine and dryer. It really had everything you could possibly want, either in the apartment or from reception.

There is a lovely communal pool, spa and sauna as well as an outdoor barbeque area. Parking is in an undercover secure area. We were given a handy restaurant list for places nearby and some give discount when you show your room key. Connors does a great breakfast and the Surf Club was very popular the night we went.

The apartment was quiet as it's away from the highway and is about 5 min walk down a short hill to the beach, shops and restaurants. There are smaller supermarkets within walking distance and a big Woolworths supermarket about 5 mins drive away. We would go back tomorrow, great place.

Stayed November 2011, travelled as a couple
Helpful?
Thank Aussies_living_in_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeminiCourt, Owner at Gemini Court Holiday Apartments, responded to this review, 8 December 2011
Dear Aussies

Thanks for your review of Gemini Court Holiday Apartments. We are so glad you enjoyed your stay with us. We do try to help out anyway we can :)
We look forward to seeing you the next time you are in Burleigh.

Kind regards
Anna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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241 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Brisbane, Australia
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 November 2011

Nice large apartment. Clean too. A short walk to the beach.

Room Tip: Ask for a centre apartment in North tower for best views.
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 40Ree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeminiCourt, Owner at Gemini Court Holiday Apartments, responded to this review, 8 December 2011
Thank you for your review. We look forward to seeing you next time.

Regards
Anna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxenford, Australia
1 review
Reviewed 26 October 2011

Wow what a location! The MOST spectacular views on the Gold Coast. Modern, stylish, spacious appartment. So so close to the beach and some fabulous restuarants! Management was awesome. They went well and truly beyond the call of duty. Most relaxing holiday we've ever had. Would recommend this top notch stay in a heartbeat. We'll certainly be back.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dallas F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeminiCourt, Owner at Gemini Court Holiday Apartments, responded to this review, 27 October 2011
Dear Dallas,

Thanks for your review! We do try to please and we are so glad that we met your requirements!
Can't wait to welcome you back again and again!

Best
Anna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tonga
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 October 2011

Have stayed twice at the Gemini Court and absolutely love it!! Great location, great views and great accommodation. Away from the madness of Surfers this is a perfect spot to enjoy a restful holiday with all the amenities you could desire.
Close to the beach, shops and local restaurants make this a convenient place to stay.
Anna and Chris are great hosts and run a good establishment - we will return!!

Room Tip: Higher floors have the best views
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GraemeH582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeminiCourt, Owner at Gemini Court Holiday Apartments, responded to this review, 24 October 2011
Dear Graeme,

Thanks for your review of Gemini Court! It is a great location and we love the local village too! So much to do and see. We look forward to seeing you for your third visit soon!

Best
Anna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 October 2011

My partner, 3 month old baby and elderly parents, who were visiting from overseas, arrived at the apartments on a Sunday. The key was left for us in a safe box as reception closes early on a Sunday. No problem with this. After entering the apartment we realised there was only one bathroom, however, I had purposely booked 2 bathrooms through Wotif as I wanted to give my parents some privacy and also 2 bathrooms would be more convenient as there were 4 adults. I called reception and explained the problem and was told that some rooms were this configuration and that there were no other rooms available. I could come to reception the next morning but no promises as they were fully booked. We certainly didn't want to unpack and repack the next day as we were only there for 3 nights and there's a lot of stuff to unpack when travelling with a baby. I said I would expect compensation for this and was told that I would receive nothing. Over and over the manager apologised for the error using an arrogant tone and repeatedly said 'we've provided you with a lovely 2 bedroom apartment'. I agreed that the apartment was lovely but insisted that we had booked 2 bathrooms and that is what we required and were entitled too. I also mentioned the fact that one of the bedrooms had the wardrobe totally locked and so no clothes could be hung up. I didn't receive a response to this. If the locked wardrobe had been the only problem we wouldn't have requested another apartment. After continuing dialogue the manager then said to me 'We feel like we're being bullied'. After this comment I put down the phone and called Wotif. While on the phone to Wotif the manager called back and offered us a 2 bathroom apartment which we accepted. My partner went to pick up the keys and was told to 'cheer up' in a patronising tone and was also told that they had felt pressured into giving us another apartment (one with the facilities that we purchased!). I can quite honestly say we had never been spoken to so rudely by a staff member when we were so within our right to request something that we had paid for.

On the plus side, after the bad start we were moved to a lovely spacious apartment on the 10th floor. The electrical appliances available were of a high quality and all in working order. The beds were comfortable and so was the living area.The view was spectacular. We had everything we required and couldn't have been happier with the apartment. It was just a shame to start the holiday on such a sour note.

From looking at previous complaints about this management I'm sure an excuse will be provided for the incident. We noticed in the information book, when you get inside the apartment, there is a disclaimer saying neither management nor the apartment owner are responsible for any mis-descriptions of the apartments (surely this doesn't include the number of bedrooms or bathrooms). This disclaimer should be visible when you book as it is not acceptable to view this disclaimer for the first time in the terms and conditions once you are inside the apartment. Is a disclaimer of this kind even legal? Surely someone is responsible!

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jude m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeminiCourt, Owner at Gemini Court Holiday Apartments, responded to this review, 24 October 2011
Dear Jude,
Thank you for your review. One of the issues that the management had with your calls that day, was that the first thing you said was "if you don't do as I want, I will write a bad review about you on Trip Advisor". This is why the manager told you that he felt like he was being bullied. Trip Advisor should not be used as a tool for getting your own way - it is supposed to provide unbiased views about the accommodation and the location.
I would also suggest that you book direct next time, this way you can ensure that you get exactly what you want. When you book through an outside agents you don't have direct communication with us and we are unable to match the apartment with your exact requirements.
We hope to see you another time.

Regards
Anna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gemini Court Holiday Apartments

Property: Gemini Court Holiday Apartments
Address: 45 Hayle St, Gold Coast, Queensland 4220, Australia
Region: Australia > Queensland > Gold Coast > Burleigh Heads
Amenities:
Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool
Hotel Style:
Ranked #14 of 32 Speciality Lodging in Burleigh Heads
Price range (per night): $131 - $287
Hotel Class:4 star — Gemini Court Holiday Apartments 4*
Number of rooms: 49
Official Description (provided by the hotel):
Located opposite the patrolled Burleigh Beach, Gemini Court Holiday Apartments offer self contained apartments where every apartment has an ocean view! Our large, comfortable apartments offer all the requirements for a perfect holiday – a full kitchen, laundry, spacious living area and private balconies with gorgeous ocean views. With easy beach access, beachfront cafes, restaurants and the National Park on our doorstep, your holiday is assured to be relaxed, fun and memorable. The theme parks are close-by, hiking is at hand in the hinterland and of course the golden sand of the 40 kilometre stretch of Gold Coast beaches gives you plenty to do. If you like a slower pace, simply sit on your private balcony and enjoy that magic view.Gemini Court Holiday Apartments offers resort facilities including a heated pool, spa, BBQ area (overlooking the beach), sauna, tennis court, secure underground parking, free Foxtel and access to high speed internet. The relaxed village atmosphere of Burleigh Heads extends to our resort, where our friendly staff would love to meet you – come and get some insider’s tips on the best places to go, eat and play. Throw in the free use of DVD’s, boogie boards, board games and toy boxes and Gemini Court Holiday Apartments is the perfect location for your holiday. We look forward to welcoming you to Gemini Court Holiday Apartments – the best view on the Gold Coast! ... more   less 
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Also Known As:
Gemini Court Holiday Apartments Hotel Burleigh Heads
Gemini Court Holiday Apartments Burleigh Heads, Gold Coast

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