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Fionaandgraham
Sydney, Australia

Comfortable room, lovely pool, great staff

5.0 of 5 bubblesReviewed 27 Nov 2019
We had planned to have a few days on the mid north coast of NSW and booked the Rockpool at South West Rocks. Jody was most helpful in changing our booking when the bush fires were raging and we felt it was best to stay out of the area. The following week we had a lovely stay and would highly recommend it. The bed was very comfortable, the small kitchen was adequate for our breakfast and afternoon tea. We enjoyed exploring the area, visiting Trial Bay gaol and the Smoky Cape lighthouse. Views were a bit obscured by bushfire smoke, but we will be back to further enjoy South West Rocks and the Rockpool Motor Inn.
Date of stay: November 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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TeamRockpool, Manager at Rockpool Motor Inn, responded to this review
Responded 28 Nov 2019
Thank you so much Fiona and Graham, the sky is now clear and w would love to see you back here at Rockpool.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (645)
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Traveller rating
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All reviews undercover parking small kitchenette comfortable bed spa bath onsite restaurant the managers excellent accommodation quiet location sports club rooms were very clean place to stay within walking distance short walk an overnight stay the gold coast one night stay good size
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Reviewed 22 November 2019

We stayed there 3 night room was nice and clean. Bed and pillows so comfortable. Jodi is lovely at reception. Resturant the food is excellent was so yummy. Country club a short walk away. Overall great place to stay will stay again.

Room tip: We stayed in the king deluxe spa room was lovely
Date of stay: November 2019
    • Location
    • Rooms
    • Service
Thank Lynn M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamRockpool, Manager at Rockpool Motor Inn, responded to this reviewResponded 27 November 2019

Thanks so much Lyn , it was a pleasure having yourself and your husband here and we hope to see you again.

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Reviewed 21 November 2019

Totally recommend the Rockpool Hotel mainly because of the manager Jody. She made us very welcome and nothing was a problem for her. The hotel was very close to the golf course and a short stroll to town, thanks again Jody ⛳️

Date of stay: November 2019
    • Location
    • Cleanliness
    • Service
Thank Sandra G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamRockpool, Manager at Rockpool Motor Inn, responded to this reviewResponded 22 November 2019

Thank you so much, we loved having you here and hope to see you again soon.

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Reviewed 18 November 2019 via mobile

We stayed at a couple different places while we visited South West Rocks, but this place was by far the best. The rooms were very clean and the location pleasant, but what made the stay really worth while was the staff. Everyone was as nice as you could imagine and extremely attentive. They made you feel welcome and were happy to offer suggestions about the area. The next time I go back to South West Rocks, I won’t hesitate to book this place.

Date of stay: November 2019
Trip type: Travelled as a couple
Thank natassjawithaj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamRockpool, Manager at Rockpool Motor Inn, responded to this reviewResponded 19 November 2019

Thank you so very much , we appreciate your comments and look forward to your next visit here at Rockpool.

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Reviewed 18 November 2019

We had been evacuated due to the bushfires and had family had no room left, my daughter called the Rockpool, who were more than accommodating. We arrived and were greeted so warmly by the manager, who settled us in promptly and without fuss. I honestly felt so comfortable and safe while I was staying at the Rockpool. It was exactly what I needed. I can't thank you enough.

Date of stay: November 2019
    • Rooms
    • Cleanliness
    • Service
Thank julesjohn8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamRockpool, Manager at Rockpool Motor Inn, responded to this reviewResponded 19 November 2019

Thank you so much Jules , I hope all is well with you and hope to see you again soon ...the relaxing spa room will be waiting for you.

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Reviewed 17 November 2019

An extremely well managed motel in a lovely location, easy stroll into the little township. Excellent communication from Jodi, the manager, especially we were travelling in the peak of the bushfire time recently. The room provided was well proportioned with kitchenette facilities and good bathroom. All areas were immaculately clean and well kept. Loved the Eco bin in the bathroom. Jodi had cleaned the pool of fire ashes early in the morning, and it was absolutely sparkling clean. Housekeeping ladies very friendly in the morning. This motel is a real standout for how well it is run, thank you Jodi for your effective communication style and presence.

Date of stay: November 2019
1  Thank peteclissg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamRockpool, Manager at Rockpool Motor Inn, responded to this reviewResponded 19 November 2019

Thank you so much , We really appreciate your kind comments and we look forward to your next visit.

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