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Reviewed 17 September 2018 via mobile

Wonderful location in the heart of the serene Blue Mountains, real quick drive or train ride from the chaos of Sydney. Well staffed, 24x7 support, Good and clean facilities. Food was reasonably priced and good options. Best part of the resort are the stunning views all around. Lots of activities for kids and adults alike. Definitely recommended for Sydneysiders and tourists alike.

Stayed: September 2018, travelled solo
Thank Karthic J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this reviewResponded 4 weeks ago

Dear Karthic J
Thank you for your review following your recent stay with us in the beautiful Blue Mountains.
I am so pleased you found it to be such a rejuvenating break and breath of fresh air and have shared your lovely comments on our round the clock service with our great onsite team here, thank you.

You will also be pleased to know we are only continuing to add to our activities including completely re hauling the outdoor pool in time for Summer, plus works have commenced on our ice skating rink! We hope you were able to utilise our brand new 16 treatment room Day Spa, Ubika, as well! Our focus is to continue to 'surprise and delight 'our many returning guests.

I truly appreciate your recommendation to others and we hope to welcome you back again soon.
Kind regards
Scott O'Neile
General Manager

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Reviewed 10 September 2018

I used to stay at Fairmont for work conferences, but now we visit our kids. I left a review a few years ago, and my thoughts are still the same of this wonderful hotel.
But I had to write this review to mention Adam at concierge. After calling the 1300 number (the call centre) and not being assisted at all, I ended up booking online. After we checked in, Adam came to us and told us we've booked the wrong room (it was not big enough for 4) and he would organise a more suitable room.
We are so grateful for his attentiveness and thoughtfulness, which continued for the entire weekend. He was also wonderful with all the kids, on the train ride and electric cars. He is an absolute asset to your company. Please pass on our gratitude.

  • Stayed: September 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Kristina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this reviewResponded 11 September 2018

Dear Kristina K
Thank you for your lovely review following your wonderful stay with us here in the stunning Blue Mountains.
We love that you used to visit ere for work and it's now become a family holiday destination for you - that means a lot and we thank you for your loyalty over the years and are so pleased you continue to love your stays here with us.

We especially appreciate your kind comments on Adam - a truly great member of our team. Your comments have been shared directly with Adam - it means so much to our staff to know they have made such a positive impact, so thank you for taking the time to provide this feedback, very thoughtful of you.


Kristina, we look forward to continuing to welcome you and your family back to your mountain home in the future.

Kind regards
Scott O'Neile
General Manager

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Reviewed 10 September 2018 via mobile

在飯店走一走,有圖書舘,火車模型,管風琴展示,冬天在火爐邊,請好友喝一杯local wine 還有什麼比這個更blue mountain style 的呢?謝謝餐廳的Christine也和我們一起聊聊
早餐的Espresso 加一些薑汁,配一杯lemon & Ginger tea. 當一天澳洲休閒族!在mountain & valley view 的餐廳和同行好友聊聊飲食、汽車、人生。美好的 Assie day 夫復何求!

Stayed: September 2018, travelled with friends
Thank davidl14885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this reviewResponded 11 September 2018
Google Translation

謝謝你的可愛和親切的評論。
我們很高興你愛你和我們在一起, 並與克莉絲汀分享你親切的話語-謝謝。
祝您一路平安!
親切問候
斯科特 O ' Neile
總經理

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Reviewed 7 September 2018 via mobile

This place is fantastic. Great staff in particular ‘The Embers’ staff who were so accommodating. Room service was so quick as well. Great views and lovely surrounds. Loved the kids room and I’m looking forward to the ice skating rink next time we visit. They even left a birthday card in my room upon arrival.
We will return.

Stayed: September 2018, travelled with family
Thank Ann-Marie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this reviewResponded 10 September 2018

Dear Ann-Marie B

Thank you for your lovely review and rating following your recent sty with us here in the stunning Blue Mountains.
I was so pleased to read that we played a part in making your celebratory birthday stay so enjoyable.

Your kind comments on our great staff have been shared with the team and special mention went to the great Embers staff - thank you, it means a lot to our staff to know they have made such a positive impact on our guests stays.


We look forward to welcoming you and your family back again soon - the ice skating rink will be great, we're excited too!


Kind regards

Scott O'Neile
General Manager

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Reviewed 3 September 2018 via mobile

Beautiful location and position sets this resort apart. Convenient to Katoomba and the interesting Leura Mall. Spectacular scenery and building currently being refurbished to a higher standard. Friendly staff. Food on the weekday limited to one restaurant. Busy on weekends.

Stayed: August 2018, travelled as a couple
Thank pillay2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this reviewResponded 4 September 2018

Dear pillay2016

Thank you for your review on your recent relaxing stay with us at the Fairmont Resort & Spa.
We are so pleased you had the opportunity to chill out and take in the idyllic setting here at the resort and enjoy the nearby towns and attractions - just perfect and a nice way to escape every day stress.
Your kind comments on our friendly staff have been shared with our genuine onsite team here - thank you. We are pleased you have noted the amazing works being undertaken as part of our carefully considered rejuvenation programme. Our new Day Spa opened last month and we are now working on complete upgrade to the outdoor pool area in time for summer, a brand new gymnasium for our guests and work has commenced on our ice skating rink as well as continued upgrades to our accommodation to match our new carpet, beds and TVs recently placed throughout.

We look forward to welcoming you back again soon for another relaxing break.

Kind regards
Scott O'Neile

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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