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“Stay somewhere else-bad food & service, only saving grace is location”

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Fairmont Resort Blue Mountains - MGallery Collection
Ranked #1 of 2 Hotels in Leura
Certificate of Excellence
GreenLeadersGold level
Reviewed 31 March 2012

Stayed here for 3 nights recently for a work conference and from the website and fact that it had recently been 'refurbished' was expecting it to be quite good.

Check-in
On arrival at 2.45pm (45 mins after dedicated check in time) we arrived - first of our large group, only to be told that no rooms where available. We had the most inept check in attendant I have ever encountered some 60 something year old man who seemed to take forever to do anything and was quite ambivalent at the whole situation. He even took (no exaggeration) about 6 or 7 minutes to acknowledge us after the last guest walked away despite our already having been waiting for a good 20 minutes while he sorted out their requirement - which again seemed to be handled in a very unnecessarily protracted manner. We were told we would need to wait for our room and finally after much disputing and waiting for 20 minutes, were given a room - however were made to feel like they were doing us a favour in doing so.

Room
The room has been modernised but is very, very basic. It lacks any sort of charm or character which is what you would be seeking as a visitor to the blue mountains. There are much nicer places to stay when there - we've stayed at a few. The shower is one of the worst I've encountered in a hotel which drizzles water and is hard to set from a temperature perspective. The blue mountain views aren't exactly that either - all you can see is the gum trees in a row in front of the hotel which block any mountain aspect beyond. This is the case from all rooms as I saw the other conference attendees rooms as well and all were the same. You can also hear what is happening in the adjacent room - particularly late at night due to the paper thin walls and the doors slam quite audibly.

Food
Over the days we stayed we ate at all the different food venues the hotel had to offer and can only stress how terribly poor the food was for Australian standards. The only way I can describe it is really dodgy bistro/hospital fare. One of our team members came down with food poisoning as well. Breakfast was poorly organised with dirty dishes everywhere and food not being replaced in a timely manner. The bar also closed very early leaving everyone with no option other than to go to bed as all other venues are too far.

Service
I used the hotel pool during the stay and found that it was unattended and there were no towels left. Not wanting to make the massive trek to the room on the other side of the resort, I phoned house keeping and asked that they bring some down for all the guests. Well.....after finally getting through after 6 attempts, I was told this would be done, but 1.5 hours later...nothing. So I had to walk through the 'resort' dripping wet only to have to use my own room towel, leaving me with a sopping wet towel for my morning shower. Our i-phone charger also went 'missing' after leaving it in the room on check out and immediately chasing it up with the hotel on arriving home 2 hours later. So between this and the attempts for over-charging of mini bar items, the service staff clearly need to be watched.

Parking
Parking at the site is a serious issue as it is self parking and quite often we were left circling (particularly in the evening) due to a lack of spots - sometimes having to park quite some distance away and then trekking back.

Hotel Generally
Whilst some areas have been re-furbished the hotel has a very outdated 1980's ski lodge feel to it and most of the common areas are antiquated and tired. I am very surprised that they can charge what they do and the hotel seems to get by on conference attendees being forced to stay by their companies. In fact if you were a guest staying on your own, you would feel very out of place.

I wouldn't recommend this hotel to anyone, unless you don't get to travel much and can get it at a very cheap rate and don't really mind about sub-par service and amenities. I'd rather stay at a B&B than there again.

  • Stayed: March 2012, travelled on business
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4  Thank bella_oes1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 March 2012

  • Stayed: March 2012, travelled as a couple
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Thank Diane995
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 30 March 2012

  • Stayed: March 2012, travelled as a couple
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Thank sydneyites
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Sydney, Australia
11
Reviewed 29 March 2012

This hotel has restored my faith at last with the Accor hotels. As your previous records will show I have complained regarding the deteriorating quality of service and food at hotels in Sydney. Fairmont Resort was great! and the food was also. I recommend whoever you have as the food contractor for this venue you should engage in others in Sydney that are now below average. Currently all i renew my membership just for has been for the complimentary nights and don't use the membership much more than that. Each year I struggle with the choice to renew and wasn't going to next year. Now I have a place to enjoy with the Accor group. Thankyou Fairmont!

  • Stayed: March 2012, travelled with friends
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1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

  • Stayed: March 2012, travelled with friends
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1  Thank Suzana M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Fairmont Resort Blue Mountains - MGallery Collection

Address: 1 Sublime Point Rd, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
Phone Number:
Region: Australia > New South Wales > Blue Mountains > Leura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Leura
Price Range: $178 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Resort Blue Mountains - MGallery Collection 4*
Number of rooms: 222
Official Description (provided by the hotel):
Featuring 222 rooms, the Fairmont Resort Blue Mountains is the perfect place for a romantic escape, a get together with a group of friends, family retreat, golf enthusiast, business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dining options, indoor heated lap pool and spa, outdoor pool, tennis courts, gymnasium, indoor cinema, amazing indoor kids playgrounds, bowling alley, billiards room, library and endless nature walks in World Heritage National Parks. ... more   less 
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort Blue Mountains - MGallery Collection Leura

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