We booked the premier suite at this hotel with the understanding that we were getting the round room at the front of the building with a great view.
Arrived there and were shown to a room on the other side of the building with a view of the car park.
Seriously dissatisfied as we had been waiting a month for a small holiday, at $408 p/n I don't want carpark views.
Staff do not care whatsoever if you have a problem really the only reason for staying here is the view because the service is worse than being slapped in the face with a cold fish.
If you are happy with any old room and don't care about the images actually matching the reality of the room you will get then you may be satisfied with this profit before anything else style of promotion.
No one wants the car park room with a view so price them accordingly please!
As a result we cancelled our booking and went to Solitary for lunch with a great view then drove back to Sydney. Satisfied that we hadn't allocated ourselves to be ripped off by this hotel that does not care about integrity or good service.
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- Also Known As:
- Mountain Heritage Katoomba, Blue Mountains
- Mountain Heritage Hotel Katoomba