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“Beautiful views, unbelievable restaurant, Ambience made by Pianist in the bar!”
Review of Mountain Heritage

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Mountain Heritage
Ranked #6 of 15 Hotels in Katoomba
Reviewed 24 May 2017

I generally don't expect much from the restaurant at a hotel, but the food and service at the Jamison Views Restaurant was some of the best I've ever experienced.
The scallops or the ravioli were excellent choices in the entree, the main HAD to be the pork, though my eye fillet was delicious, too. Think you've had a sticky date pudding? Think again.

Alan gave the entire place a special feel as he caressed the keys, first in the piano bar, then in the restaurant as we ate. We didn't want to retire to our room, such was the experience!

The room itself was spacious, clean and comfortable (we had the family spa suite, as it was the only room left when we booked), and featured a gas log fire.

Breakfast while being the typical bain marie- style fare (obviously not to the standard of the evening meal), was still delicious and filling. It wanted for no options aside, perhaps, for pancakes, and the views of the mist rising out of the valley as you ate relegated the food to secondary in your senses anyway.

Loved it and would happily stay again!

Room Tip: We got the family suite by default, but it showed us that we could easily have brought along our 2 d...
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Stayed: May 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Z7301CQallans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamisonViews, General Manager at Mountain Heritage, responded to this reviewResponded 23 June 2017

Dear Z7301CQallans
Thank you for your lovely feedback, and thank you for staying with us.
We will share your comments with our restaurant staff and chefs, as well as Alan, our fabulous resident piano player, who does indeed add that extra great atmosphere in our restaurant and cocktail bar.
It is also great to hear you enjoyed your stay in one of our spa suites.
We trust we may be able to welcome you again in the near future.
Regards
Eric Sward
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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49 - 53 of 605 reviews

Reviewed 21 May 2017 via mobile

Highly recommend the Mountain Heritage for those seeking a few nights away in a lovely old style hotel. The dinners were fantastic and the buffet breakfast was more than ample. Service in the restaurant and reception was great and Valley View room was very good. Free wifi was fast, only complaint was needing to get new access every few hours.

Stayed: May 2017, travelled on business
Thank Des S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamisonViews, General Manager at Mountain Heritage, responded to this reviewResponded 22 May 2017

Dear Des S
Thank you for staying with us and thank you for your review.
It is very pleasing to receive such positive feedback regarding our restaurant dinner and
breakfast. The Valley View Rooms are a great choice with the extra space, kitchen and log fire, as well as the spa bath.
We hope we may welcome you back again soon.
Regards
Eric Sward
General Manager

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Reviewed 20 May 2017 via mobile

I took my family and another family to The Mountain Heritage Hotel and Spa Retreat for a weekend in the mountains at the beginning of Autumn (Fall). When we entered the reception area we felt as though we were stepping into an era early last Century.

The views across the mountain range are stunning, the furnishings are warm and inviting, the fireplace, cosy, elegant sofas and live pianist made me want to sit and sip cocktails for hours.

My family was given a downscale room compared to the room of the family we bought along. They stayed two nights and were given a suite with spa bath and fireplace, with a view. My family, on the other hand, were given a spacious room with a good queen sized bed and a sofa bed for our teen. The bathroom was quite small, with a bath but no spa. Our view was beautiful from one window. We only stayed 1 night.

We ventured to the Blue Mountains - from Sydney - to take our teens mountain biking. Our stay in the Mountain Heritage made the weekend a real getaway!

I would like to return to this privately owned treasure for a longer stay in one of the promised rooms with spa, fireplace and view, in the not too distant future.

Stayed: May 2017, travelled with family
Thank J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamisonViews, General Manager at Mountain Heritage, responded to this reviewResponded 21 May 2017

Dear JH
Thank you for staying with us and thank you for your very positive review.We are delighted you hear you and your family enjoyed your stay with us.
We did upgrade your friends from a Heritage View Room to a Premier Suite, and we were not aware you were traveling together, otherwise we would have tried to do the same for yourselves. However, the Heritage (Standard) Room you occupied is indeed spacious and comfortable with views across to the village of Leura.
We do hope we can welcome you back again, when next you travel to the Blue Mountains, and we trust you will have time to stay for more than one night.
Once again, thank you for your review.
Regards
Eric Sward
General Manager

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Reviewed 19 May 2017

To the owners, I am disgusted in the treatment of paying guests at your establishment. The staff are extremely rude and have obviously been in their jobs too long, as even a smile was not achievable.

We stayed last month & the receptionist, Molly, had absolutely no customer service & was slamming things down on the bench. The food was cold & tasteless, and when I complained they took no notice, & you could hear the Chef screaming in the kitchen.
Before checking out in the morning, the room attendants tried to open the door with their key & we were still in bed & luckily had the double lock on the door. What a shock for us!

Breakfast was disappointingly stale, the property is run down & needs renovating and the wifi was non-existent. The stairs were dangerous - where was the lift? How do the elderly get up these stairs? We didn't enjoy our view of the carpark- because they they forgot to mention in the ad. Our sleep was interrupted, with the bed having a join down the middle. Very uncomfortable.

On check out, I asked the receptionist to talk to the general manager & she grumpily explained that she didn’t know where he was. I left my contact details, but have not received a call or email from Mr Sward yet, as I explained, I wanted a full refund.
Shall not return

Room Tip: What a good room? - don't book here!
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  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank italiangirl11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamisonViews, General Manager at Mountain Heritage, responded to this reviewResponded 21 May 2017

Dear italiangirl11,
I am quite intrigued by your comments, which clearly are of concern to me.
I have sent you a private message, as I will need more information on the date of your stay etc., so I may follow up on your review.
Regards
Eric Sward
General Manager

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Reviewed 18 May 2017

Locationwise, it is good. Ten minutes walk to the town center. 8 minutes drive to the Wentworth Falls. 2 minutes drive to Leura. The hotel stands on the top of a little hill, which guarantees a good view over the Blue Mountains.

However, the hotel is old. Both the room and the toilet facilities. Air conditioning made big noises over the night. Breakfast is below average. Free WIFI, but our mobile phones (iPhone 7 and iPhone 6) could not find the WIFI signal. Computers could.

  • Stayed: May 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Serene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamisonViews, General Manager at Mountain Heritage, responded to this reviewResponded 20 May 2017

Dear Serene C
Thank you for your review.
We are indeed an historic guest house, now 109 years old, with a great location providing a panoramic view over the Jamison Valley, and well located to the villages of Katoomba and Leura.
I apologise for the lack of connectivity for your Apple Phones, I am at a loss to explain how one device works better than another, however, thankfully this is not a regular occurance.
Thank you also for your feedback on breakfast and the air conditioning unit in your room.
We appreciate frank feedback, so we may measure the standard of our service and product offering.
Regards
Eric Sward
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mountain Heritage

Address: Cnr Apex & Lovel Streets, Katoomba, New South Wales 2780, Australia
Region: Australia > New South Wales > Blue Mountains > Katoomba
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Katoomba
#4 Spa Hotel in Katoomba
#6 Romantic Hotel in Katoomba
Price Range: $168 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mountain Heritage 4.5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Mountain Heritage Katoomba, Blue Mountains
Mountain Heritage Hotel Katoomba

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