To the owners, I am disgusted in the treatment of paying guests at your establishment. The staff are extremely rude and have obviously been in their jobs too long, as even a smile was not achievable.
We stayed last month & the receptionist, Molly, had absolutely no customer service & was slamming things down on the bench. The food was cold & tasteless, and when I complained they took no notice, & you could hear the Chef screaming in the kitchen.
Before checking out in the morning, the room attendants tried to open the door with their key & we were still in bed & luckily had the double lock on the door. What a shock for us!
Breakfast was disappointingly stale, the property is run down & needs renovating and the wifi was non-existent. The stairs were dangerous - where was the lift? How do the elderly get up these stairs? We didn't enjoy our view of the carpark- because they they forgot to mention in the ad. Our sleep was interrupted, with the bed having a join down the middle. Very uncomfortable.
On check out, I asked the receptionist to talk to the general manager & she grumpily explained that she didn’t know where he was. I left my contact details, but have not received a call or email from Mr Sward yet, as I explained, I wanted a full refund.
Shall not return
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- Also Known As:
- Mountain Heritage Katoomba, Blue Mountains
- Mountain Heritage Hotel Katoomba