The management at this hotel were the rudest i have EVER come across. Me, my friend and our very small children (one each - both infants) booked to stay at this hotel as a getaway. We are both single mums, can't really afford to do something like this but we did and the service we got was appalling. We were made to feel like we weren't welcome, especially because we had small children, they weren't going to let my friend into the room even though I had prepaid and notified them a day in advance that she would arrive early which was ok the day before, and that much of an issue the next day that they were going to make her wait outside in the 30 degree heat with an infant for 4 hours till I arrived. This is when I should have requested a refund to stay somewhere else. The bathrobes that were supposed to come with the room were not there till over halfway through our stay and when they were given to us the manager stated that the cleaners wouldn't come near a room like ours with a look of disgust on her face. Now excuse me if i am wrong but little kids don't understand the concept of putting toys back before moving onto the next one. These kids can only just say mummy!!!! Plus we were there to escape the constant pick up routine that we are used to; we knew we would pick the toys up on leaving. She then told us we would have to pay for stains (she was pointing to a VERY small amount of water which I said was water and would guarantee it would dry which it did). There were already several stains in the room also which we knew that the level of rudeness this woman had portrayed we were certain that she would charge us for pre-existing stains, so we took photos of those. Then on check out the male manager seen me walk into the office, turned his back shut the office door and did not come back out. So I left the key and we left. I have never stayed somewhere where I wanted to go home and couldn't wait due to the hotel!! I will never stay with best western again; in fact I will be deterring anyone from staying there. I have since come home and found a charge for $48 on my credit card from best western without a phone call or email stating what for, no receipt NOTHING!! I am pretty sure that is illegal.
Housekeeping mind you was very good, the lady that came in to tidy our room after we had asked repeatedly to management just to have our bin liner changed, was courteous, empathetic and did a very good job.
If I was best western I would keep the housekeeping staff and find new management.
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- Also Known As:
- Forster Best Western