Fabulous beach hotel in a great location. Beach, shops, bars and restaurants in close proximity. Good size rooms and spotlessly clean. We were in town for a wedding and found the accommodation suited not only us, but my folks in their 70s who had the ground floor Sea view room which was just beautiful. Staff were exceptionally helpful and friendly. The self serve continental breakfast was great and it all provided a very relaxing environment.
Thanks Sarah for your gracious feedback.
It's a wonderful morale booster for our staff who do pull out all the stops to make sure you have an enjoyable stay.
Of course, it's open minded guests like yourself who are willing to engage with other guests that help create the congenial atmosphere that makes The Dive.
Thanks again. We hope to see you back here sometime soon.
After a bumpy flight from Queensland on the tails of Hurricane Debbie my wife and I were disappointed to check into the Dive Hotel. The entrance area and rooms are tired, shabby and musty. The carpets visibly looked worn and gave the impression of being dirty. The tiny ensuite also had visible signs of needing a refresh; dirty grout, stains on the shower floor. The kitchenette in the room was pathetic as was the old/cheap TV that took an age to change channels. The whole room felt dark and dingy with poor lighting. The reception is opposite the eating area amongst clutter. The friendly staff fitted the shabby (bordering on unprofessional) look. I attempted breakfast once, the continental breakfast is poor and a far cry from Europe. If we could have cancelled and gone elsewhere we would have. The internet pictures are miss leading. Having a dog in a hotel is not great. It is in a great location and has potential. Boutique hotel is not an excuse to lower standards, it felt more like a run down B&B. We would not recommend it or stay there again.
Wow, quite a litany of sins here. But I suspect it reveals more about the writer than the hotel. Where to start?
The carpets. They have been replaced with brand spanking new black carpet. And the hallways are getting a new lick of paint.
Gives the hotel a whole new ambience.
The offending grout in the bathroom is being refreshed.
We are looking into improving the lighting, we can always improve our lighting.
As for the kitchenette, we disagree with your “pathetic” appraisal. It has a fridge, sink, microwave, coffees, teas, glasses, cups.
Inadvertently, where space is at a premium, it makes sense to have the reception next to the breakfast room.
And if you worried about the speed of the TV channels changing, is Coogee Beach the place to be?
What’s more, at a time when starchy corporate organisations like PWC and JP Morgan are telling staff to leave their ties at home, we think our beachside hotel staff should dress as they please.
More important that they enjoy their work, connect with guests and look after them well. Our team of hospitality veterans, who prefer to work in a more relaxed atmosphere, do just that.
Which brings me to breakfast, it’s FREE. Not factored into our tariff. As you say, it is a far cry from Europe. But it seems you were in a different Europe to the one I spent many years constantly criss-crossing on jobs, where continental breakfast is usually a croissant or roll and coffee.
Our FREE breakfast includes: fresh orange juice, indulgent yoghurt with honey whipped up for us by The Yoghurt Company, coffee by Lavazza and Coffee Roasters, sliced peaches, a variety of breads, premium toasted muesli by Natural Grocer, a gluten free option and more.
The internet pictures are not “miss leading” as you say. Each room is photographed exactly as it is and clearly captioned for room type. Not at all misleading. No added decoration. No trick lensing.
Also prominently displayed on our website are our dogs. Much loved by most of our guests, and the main reason many come here.
Just like they do in Europe where dogs have seats on planes and in restaurants. But hey “Chacun a son gout”.
I booked this hotel because of the rating it has. We were very disappointed. It is an older building and it shows. Threadbare carpets, narrow stairs, smelly hallways and ugly decor. The hotel is in a great location and staff are friendly and attentive.
Thanks for your review.
We’ve addressed your criticism.
And with the help of a window in guest bookings, we’ve upgraded our hallways.
The carpet is now brand spanking new. And, according to our regular guests, it’s looking great.
Changes the whole ambience of the place.
Thanks for the kind comments on the great location and our friendly and attentive staff. We couldn’t agree more.
Not often you get to stay somewhere in a big city and feel like you're at home. All the staff are super friendly and you've even got a couple of sensational dogs wandering around. Top this off with the superb location and it's my first choice of accommodation for Sydney trips every time.
3 days stay in Dive hotel in March 2017.
Bathroom is a little bit too small, but except that everything was perfect.
The room is spacious, clean and nice.
The staff is exceptionnally friendly.
Continental breakfast "help yourself" is included in the room fare and very good.
The location is also perfect : on thebeach and 1min walk from buses direct to the city.
