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AU$109
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Moonrock1962
Devonport, Australia

Historical place for a meal

4.0 of 5 bubblesReviewed 11 Mar 2024
Visited here for dinner. Very popular and busy. We hadn't booked and were lucky to get a table. Great menu and the dining room is beautiful. Lots and lots of history here. A beautiful old building. Food was nicely prepared and a varied menu. Great bar. An enjoyable evening and a nice spot to eat in Queenstown.
Date of stay: March 2024
Room Tip: Book a table for evening meals especially if a large group
Trip type: Travelled with family
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Norton hospitality, Guest Services / Front Office at The Empire Hotel, responded to this review
Responded 17 Mar 2024
Hi Moonrock1962, thank you so much for taking the time to write such a fantastic review! We're delighted to hear you enjoyed your dining experience with us. We understand the importance of a beautiful ambiance, so we're thrilled you found the historic building and dining room to be a delight. Thank you again for choosing us, and we hope to welcome you back to Queenstown soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (194)
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1 - 6 of 194 reviews
Reviewed 24 February 2024

Bad management and service, no selection of products best view of the stair case is your from the back as you leave the pub. Over all pub has gotten worse for locals and bottle shop is a joke. Management had no cider in pub but have a bottle shop attached.

Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Shane C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norton hospitality, Guest Services / Front Office at The Empire Hotel, responded to this reviewResponded 4 March 2024

Hi 'A3917UAshanec', thank you for letting us know about your recent cider selection experience. We apologise that you weren't happy with the cider options we had available during your visit. I have confirmed that we did have Mercury stubbies in both the bar and bottle shop however we're currently in the process of transitioning our tap cider to Bulmers, which might explain the limited selection at the moment.

We hope you'll give us another try soon! We're always looking to improve our beverage selection, and your feedback is valuable to us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2024

First of all I stuffed up when booking via Expedia which said the rooms were air-conditioned. They were not which is clearly mentioned on the hotel website.
However, the window in my unit (number 10) did not stay open and no fans or anything else were provided.
The worst part of the stay was that not only was there no curtain in the room, there was no curtain rail to hang anything from to act as a curtain. The bar staff (the only staff who seemed to know anything) were flat out and were not interested in dealing with me. I had booked two nights there and both nights were without a curtain. :-(
Thankfully I had an eye mask I could use but service (and obviously maintenance) was frankly appalling.
$44 for a medium cooked steak (asked or medium rare) was the most expensive pub meal I've had anywhere. (To be fair they had run out of lamb chops which they were selling for $25).

Room tip: I would stay elsewhere - have heard Strahan has some good accommodation options. If you have to stay in Queenstown stay at the Gold Rush Inn
Date of stay: December 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Brat D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norton hospitality, Guest Services / Front Office at The Empire Hotel, responded to this reviewResponded 12 February 2024

Hi BratD, thank you for taking the time to share your feedback about your recent stay at the Empire Hotel. We sincerely apologise for the inconvenience and frustration you experienced during your visit, particularly regarding the issues with the window, lack of curtains and the price of your meal. All of the above falls short of our expected standards and reflects poorly on our procedures. We apologise that we were unable to resolve these issues during your stay.
We appreciate you bringing these issues to our attention. We value your feedback and take it seriously. To ensure we can address your concerns directly, we kindly request that you forward your feedback to marketing@nhgroup.com.au. This will allow us to investigate the specifics of your stay and offer a suitable resolution.
Once again, we apologise for the shortcomings you encountered during your visit. We hope that by addressing your concerns directly, we can demonstrate our commitment to improving our services and regaining your trust.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2023

Clean with a fully renovated bathroom. A charming place with a grand entrance. Basic breakfast included. Cant beat the price in the centre of town. Room was small and basic only needed somewhere to place a suitcase.

Room tip: Good for a couple of night max.
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Ron X
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norton hospitality, Guest Services / Front Office at The Empire Hotel, responded to this reviewResponded 27 November 2023

Hi RonandAnneX,
Thank you for taking the time to leave us a positive review. We are thrilled to hear that you found our hotel to be clean and charming, with a grand entrance that made for a memorable stay. Our team is dedicated to providing exceptional service and we are glad to see that we were able to meet your expectations.
Once again, thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2023

What a majestic place, inside and out. Our room was spacious, the ensuite was recently renovated. Continental breakfast was included in our room rate, lots of bread and cereal selections, juices plus fruit. Dinner was lovely, roast of the day was superb.

Room tip: Roast of the day
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Christine M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norton hospitality, Guest Services / Front Office at The Empire Hotel, responded to this reviewResponded 30 October 2023

Hi Christine, thank you for taking the time to leave us such a positive review! We are thrilled to hear that you enjoyed your recent visit to our hotel and that you found the room to be spacious and of great value. We are pleased to hear that you had the opportunity to dine in for dinner as well as our continental breakfast. We look forward to having to opportunity to welcoming you back in the future.

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Reviewed 22 October 2023

A lovely hotel but a few room improvements needed. I stayed in a double room with en-suite for 3 nights during the Unconformity Festival. It is a lovely hotel, the staff are very friendly and it has a great atmosphere. The bed and pillows are extremely comfortable, has a very effective electric blanket and room heater. The room and ensuite are spotlessly clean. The main issue is that the hot water in the shower becomes tepid if the hotel is full and you want a shower after 8 am. Other smaller issues are that the window in my room had frosted glass so you are unable to see out. I am not sure what the reason is as there is a blind to pull down for privacy. It would be handy to have a fly screen also for when the window is opened. The room needs a small fridge which would fit where the small table is located. It would also be good if shampoo and conditioner etc were provided. With these improvements, the cost of room per night would be justified and I would highly recommend hotel.

Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Elizabeth H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norton hospitality, Guest Services / Front Office at The Empire Hotel, responded to this reviewResponded 30 October 2023

Hi Elizabeth, thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay at our hotel and found our staff to be friendly and accommodating. We're glad that you found the bed and pillows to be extremely comfortable and appreciated the effectiveness of the electric blanket and room heating.
We appreciate the feedback about our hot water supply when our hotel is full and apologise for the inconvenience this may have caused. We are constantly looking for ways to enhance the experience for our guests and appreciate your suggestions.
Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back to our hotel in the near future.

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