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All reviews bedroom apartment across the road sized refrigerator patrolled swimming area place to stay central pool rooms are nice underground parking balcony overlooking great for kids beach front main bedroom living area location was perfect the ground floor spent nights williams esplanade
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Reviewed 13 March 2011

My partner and I only had a short stay here but we would definately return for a longer stay. Alassio is excellently presented and maintained. The room was clean and very comfortable. Staff exceptionally friendly and helpful. All in all a delightful place and experience.

  • Stayed: March 2011, travelled as a couple
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Thank Bradkirsty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2011

Our hosts Daryl and Sue were very hospitable and friendly. Nothing was too much trouble and they were helpful without being intrusive.
Our rooms were light and airy, comfortable, clean, tidy and spacious. The spa on the deck was an added bonus.
Public transport across the road was very handy. Lots of places to eat, some good some not so good.
We enjoyed our stay at the Alassio Palm Cove and highly recommend it to anyone travelling to Cairns.

  • Stayed: October 2010, travelled as a couple
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Thank brendagrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2011

We stayed here over New Years 2010. Palm Cove is very quiet and we enjoyed it. Our room here was lovely and clean. However, we didn't realize there was no housekeeping services - if you want fresh towels after a few days you have to use their laundry facilities. Soap is for sale in the office which is not open early a.m. or evening. We were on tours during the day and could never find the office open. Also - we could not find any restuarants that were open and ready to serve breakfast prior to 7:00 a.m. This accomodation is great for people who want a full kitchen and don't mind doing their own towels.

  • Stayed: January 2011, travelled with family
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Thank pbdealb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 January 2011

In regards to the guest comments made on 14th January 2011, I express these comments which negatively reflect particularly on the resort services will be used in the ongoing process of performance evaluation. In respect to our response (and not in defence) it is important for us to make the following comments available for the reader clarity of resort services.

The resort provides a range of 4 star high quality studio, 1, 2 & 3 bedroom self catering apartments and whilst daily housekeeping services are available to all guests, this service is generally an "on request" option which has an additional surcharge. The complex provides excellent laundry facilities for those guests wanting to wash any personal clothing items, beach towels, and or pool towels etc in between the normal apartment service periods. Management also make available for the convenience of our guests small packets of laundry powder for a very small fee should they not wish to frequent a nearby Palm Cove convenience store.

Whilst the resort reception / office hours are from Monday to Friday 8.00am to 5.00pm and 8.00am to midday on Saturday and Sunday we have 2 on-site managers that make themselves available to all guests on 24/7 basis. This is clearly communicated during the arrival / check-in briefing and included in the resort welcome / arrival letter for those guests arriving outside of standard operating hours.

It is not an uncommon event for guests to arrive late in the evening, depart early am the following day on adventure tour and arrive back late in the evening. This can go on for consecutive days however we do advise management regularly engage with guests outside of normal hours for various reasons and are always contactable by any guest whether on-site or off-site by dialing '9' on the resort internal phone system.

In relation to cafe opening hours many of them do open around 7.00am as commented however arrangements can be made with either resort management or directly with the on-site cafe's to pre-organise early morning breakfast prior to the tour operator arrival or arrange pre-packed brekky 'on the run" Resort management will take steps to ensure there is improved communication of the cafe service offering to guests is implemented.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2010

Sue is a gem. The attention to detail is great and she reall looks after the interests of guests, will arrange airport transfers and provides lots of useful information regarding the area and the opportunites for visits.
We loved Palm Cove and only wished we could have had more time there.

  • Stayed: November 2010, travelled as a couple
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Thank Lynda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2010

Thankyou Sue and Darryl (hope I spelt correctly) for you service and advise during our Honeymoon stay at Alassio. We had the best time even with the 2 wet days, your help with tour and what to see whilst there was of great assistance. The flames of the Forest dinner was the best, well worth the money spent.
Would recommend Alassio and look forward to coming back again soon.

  • Stayed: October 2010, travelled as a couple
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Thank layknee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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