Stayed at the Country Club for a week.
Forced to take a down graded room after paying for a luxury room six months in advanced.
Offered a complimentary breakfast each morning as conciliation.
Reception staff were abrasive, did not go through the facilities of the resort - in fact anything.
Rooms were clean except for the shower where we purchased some domestos to kill the large areas of mould in the grout.
The large green frogs coming up through the wc was kind of exciting - a highlight!
Breakfast is disgusting and should be complimentary - one should not pay for it. It did not improve over the week. Generally, the food was over cooked or stale and the rude waitress made the experience all the more displeasing. Coffee was close to dishwater in colour - very weak and not hot.
In house movies did not work for the week we were there. The reception staff were dismissive and rolled off repetitive excuses.
Pool area was cleaned three times in seven days. Glass, beer cans, ash tray would stay around the pool area for two days before generally a guest moved the mess to the breakfast area. Tables around the pool area were not cleaned and as a consequence were sticky and dirty.
The cleaning and grounds staff were a delight. They were helpful, polite and always ready to greet you with a smile, unlike the breakfast and reception staff.
This is not a resort. It is motel style accommodation that looks more impressive on the web site than in real life. Kununurra has some great cafes and eating houses these days - go out for dinner.
- Official Description (provided by the hotel):
- Kununurra Country Club Resort is the ideal sanctuary from which to explore the extraordinary East Kimberley region. The 4-Star Resort features modern rooms set in lush tropical gardens - a great retreat after a long day exploring. A range of onsite facilities includes swimming pool, bar and restaurant. Conference and meeting facilities are available. ... more less
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- Also Known As:
- Kununurra Country Club Resort Western Australia