Location is perfect, pool and outdoor facilities are very good. Room however was very sub standard for almost $200 per night. Very small with old furniture, damaged top on cabinet. Bathroom outdated and gloomy. The lighting is terrible, a small dull ceiling light and 2 very yellow wall lights at the bed. Can't leave the balcony door open for fresh air (ground floor) as no screens, fly or security. Cleaning was OK but vinyl plank floor felt gritty.
Staff were so friendly. Location was great. Room was clean and tidy. Great views. Check in was easy and when room was ready we received a text to say we could check-in in early. Didn't expect that. Handy to the beach, all the Coolum restaurants.
Thanks Peter, we are happy you enjoyed your stay.
We’ve stayed previously so were happy to rebook this year.
What a disappointment! A one bedroom, ocean view. Not cheap but lovely views. We had requested a walk-in shower and the apartment did have this but all in all a really tired property.
On arrival the first cupboard opened revealed a P or Ice pipe left by previous tenants or the cleaner! Not good. I took it down to reception who were horrified but no action was taken. A suggestion was made that they would upgrade us to another room but with the triathlon on that weekend they were full up. Maybe after the weekend. Didn’t hear another word from them.
For some reason the queen bed is on wheels. That’s really handy if you want to cruise around the bedroom. What a pain, the bed was very tired with a very lumpy mattress and two legs on one side bent at 45 degrees about to break off.
On check out we had heard nothing from management about the ice pipe. Didn’t really seem to be too bothered. As ice pipes are illegal to possess, maybe I should have called the Police!!
But did offer a free night if we wanted to stay again! Not likely to happen.
Thank you for your review GeoffandJan, obviously we were horrified to hear about the pipe that was left hidden in your room. The matter was immediately reported to the police and we are awaiting an official response from them. The Beach Retreat Coolum is now under new management and we are already making improvements to this room and to the resort as a whole.
To be honest, it was one of the worst experiences we have incurred.
It's not what we expected, not only personally but was overpriced.
Thete was a bad smell in the room, which we found to be a crack in the wall and moulded carpets being hidden by a couch, so old it should have been replaced a long time ago
Housekeeping was very poor. Room had dirty carpet, only 1/4 of a roll toilet paper for the entire stay!
There was a dead bug on the roof, the only positive was the outlook across to the beach
Sorry, but I'm a seasoned traveller
Sometimes the truth hurts!
Thank you for your review wayner774, we are disappointed to hear that you did not enjoy your stay with us. The Beach Retreat Coolum is now under new management and we are working hard to make improvements to our rooms and the resort as a whole.
We booked last minute and appreciated getting a room. The room was very tired, out the back, desperately needs some paint work. The resort looks fine, reception closes early, maps and how to get anywhere are confusing and difficult to follow but a reasonable well-located place.
Thank you for your review Robert H, we are disappointed to hear that the room did not meet your expectations. The Beach Retreat Coolum is now under new management. We have various classes of rooms and we are working hard to improve the standard of all our rooms and the resort as a whole.
