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Reviewed 14 October 2022 via mobile

To be honest, it was one of the worst experiences we have incurred.
It's not what we expected, not only personally but was overpriced.
Thete was a bad smell in the room, which we found to be a crack in the wall and moulded carpets being hidden by a couch, so old it should have been replaced a long time ago
Housekeeping was very poor. Room had dirty carpet, only 1/4 of a roll toilet paper for the entire stay!
There was a dead bug on the roof, the only positive was the outlook across to the beach
Sorry, but I'm a seasoned traveller
Sometimes the truth hurts!

Room tip: Be very cautious about staying here
Date of stay: October 2022
Trip type: Travelled as a couple
Thank wayner774
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Beach Retreat, General Manager at The Beach Retreat Coolum, responded to this reviewResponded 1 November 2022

Thank you for your review wayner774, we are disappointed to hear that you did not enjoy your stay with us. The Beach Retreat Coolum is now under new management and we are working hard to make improvements to our rooms and the resort as a whole.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2022

We booked last minute and appreciated getting a room. The room was very tired, out the back, desperately needs some paint work. The resort looks fine, reception closes early, maps and how to get anywhere are confusing and difficult to follow but a reasonable well-located place.

Date of stay: August 2022
    • Value
    • Rooms
    • Service
Thank Robert H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Beach Retreat, General Manager at The Beach Retreat Coolum, responded to this reviewResponded 1 November 2022

Thank you for your review Robert H, we are disappointed to hear that the room did not meet your expectations. The Beach Retreat Coolum is now under new management. We have various classes of rooms and we are working hard to improve the standard of all our rooms and the resort as a whole.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2022 via mobile

Average the first room was looking at a brick wall without sea views.
Tv wasn’t working properly, staff had closed reception so nobody to help.
Second room was better as it was a 1 bedroom apartment with balcony & views.
The staff were friendly and helpful, walking distance to restaurants and Surf Club.

Room tip: Make sure you speak to reception about sea views otherwise you will be put in a room facing a wall.
Date of stay: August 2022
Trip type: Travelled as a couple
Thank thankyoujulz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Beach Retreat, General Manager at The Beach Retreat Coolum, responded to this reviewResponded 1 November 2022

Thank you for your review Robert H, we are disappointed to hear that the first room did not meet your expectations. We have various classes of rooms available some with and some without Ocean views. he Beach Retreat Coolum is recently under new management and they are working hard to improve the standard of all the room classes and the resort as a whole.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2022

The staff could not have been more helpful during our stay. They kindly upgraded us to a suite when I realised the shower over the spa was not an option for me in our hotel room.
Thank you so much for making our stay a pleasure.
Linda H

Date of stay: May 2022
    • Location
    • Rooms
    • Service
Thank lindamH305OD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 March 2022

I literally cried when I got here with disappointment. From the start the liaison was less than average. Booked via online platform which asked us what time we planned to arrive - i answered that it would be sometime around midday and received an email response "unable to accommodate early check in" ; somewhat taken aback, we never asked for an early check in? not the warmest welcome. Should have heard the alarm bells ringing loudly when the booking was deemed non-refundable.

Date of stay: March 2022
Thank Michele B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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