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Average the first room was looking at a brick wall without sea views. Tv wasn’t working properly, staff had closed reception so nobody to help. Second room was better as it was a 1 bedroom apartment with balcony & views. The staff were friendly and helpful, walking distance to restaurants and Surf Club.
Date of stay: August 2022
Room Tip:Make sure you speak to reception about sea views otherwise you will be put in a room facing a wall.
Trip type: Travelled as a couple
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Manager Beach Retreat, General Manager at The Beach Retreat Coolum, responded to this review
Responded 1 Nov 2022
Thank you for your review Robert H, we are disappointed to hear that the first room did not meet your expectations. We have various classes of rooms available some with and some without Ocean views. he Beach Retreat Coolum is recently under new management and they are working hard to improve the standard of all the room classes and the resort as a whole.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The staff could not have been more helpful during our stay. They kindly upgraded us to a suite when I realised the shower over the spa was not an option for me in our hotel room. Thank you so much for making our stay a pleasure. Linda H
Date of stay: May 2022
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I literally cried when I got here with disappointment. From the start the liaison was less than average. Booked via online platform which asked us what time we planned to arrive - i answered that it would be sometime around midday and received an email response "unable to accommodate early check in" ; somewhat taken aback, we never asked for an early check in? not the warmest welcome. Should have heard the alarm bells ringing loudly when the booking was deemed non-refundable.
Date of stay: March 2022
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We had a lovely studio room which was very well presented. We had a great view of Coolum beach from our balcony. The receptionist, Cristiana was very warm and welcoming. The swimming pool is in a great position and there is also a separate kiddies pool. The location is perfect! Literally a short walk to the beach, shops, restaurants and the Surf Club. We will definitely be staying again!
Date of stay: December 2021
Location
Sleep Quality
Service
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This is the place we always stay in Coolum, it is very handy to walk to the shops. The view from the rooms is magnificient. We stay in a studio room mainly because we view the sea from the bed, almost like being onboard a ship! The room has everything we need, no cooking facilities however but we sacrifice that for enjoyment of being able to sit in bed and enjoy a coffee whilst looking at the sea, see photo. There are lifts, so no climbing stairs. The staff are great.
Date of stay: November 2021
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The only thing going for this place now is the location which you could not fault at all, right across from the beach walking distance to Coles and cafes. Which is lucky because there is no allocated parking which isn't mentioned until after you have booked and they even suggest you don't leave at night otherwise you'll miss out on a parking spot. Each night was a struggle and stressful occurance if I would get a carpark, not to mention the carpark itself is very cramped with some parking spots so incredibly tight to access. But when there are no other options you just have to make it work. Not being able to take your car out at night because your worried you won't be able to get a carpark is ridiculous and I have never experienced this in any of the accommodation places we have stayed at over the years. There was a constant smell of sewerage in the room which I see someone else has noted so it's obviously an ongoing issue. It is very run down and there was a used facemask on the floor when I arrived. I just hoped it was the cleaning crews. You could hear people walking around upstairs, I could hear them sweeping the floors and banging it on the walls there was a lot of noise. Kids running through the halls at 6am screaming their heads off. It's old, run down and just feels dirty and after four nights I was so relived to just be out of there. Would never stay there again.
Room tip: Stay somewhere else
Date of stay: September 2021
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