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“Great food this time but service was the let down”

Speight's Ale House
Ranked #13 of 213 Restaurants in Nelson
Certificate of Excellence
Price range: USD 4 - USD 23
Cuisines: Gastropub, New Zealand
More restaurant details
Restaurant details
Good for: Groups
Dining options: After-hours, Dinner, Breakfast, Reservations
Description: Situated on Quarantine Rd opposite Mitre 10 Mega and the WOW Museum we are proud to be the 17th Speight's Ale House across the country and the very first of the new look Ale House! Whether its good hearty portions of southern style food or Speight's exclusive range of award winning tap beer and extensive wine list this is the place to cater for all. With space for over 250 patrons in one of our many areas of the Restaurant , Bar or sun drenched Garden Bar there is always a spot for everyone. The Speight's Ale House brings strong traditions of legendary southern hospitality and you'll find the owner operator Gareth Caldwell and his great crew of staff live and breath by these age old values. With always plenty of entertainment , live sport and weekly specials keep your eye on our "What's on at The Ale House" to be sure not to miss out! Our popular upstairs area allows us to offer a private function area in which we are capable of catering for groups up to 75 people so whether it's a Birthday Party, Social Club gathering, or just a good old get together we can cater to your every need. Come on down and see what we are all about and start experiencing the Ale House way of Southern Hospitality! "Good on ya mate"
Reviewed 18 May 2018 via mobile

Haven’t been in a while, decided to return again last night for a good steak. Had the breads & dips which were really yummy as an entree! Was disappointed to have our mains bought out straight afterwards tho, we had barely finished the breads & were too full to eat straight away again. We had clearly mentioned we didn’t want them quickly. Waitress was very eager just to get our order taken coming back every couple mins. I had to let my dinner sit & eat cold later on. Waitress also didn’t know what a Bernaise sauce was and bought us extra gravy instead. Food was great this time & steaks were cooked perfectly, just the timing that was off meant I couldn’t enjoy it hot but oh well, always next time!

Thank no1pokachic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alehousenelson, Manager at Speight's Ale House, responded to this reviewResponded 29 May 2018

Hi there,

Thank you for taking the time to write this review, we are stoked to hear you enjoyed the food and really disappointed to hear that you felt rushed on the evening that you were in. We have passed this information onto the team and are working very closely with the new staff on these issues.

We hope to see you again soon.

Cheers,
Max

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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44 - 48 of 481 reviews

Reviewed 10 May 2018 via mobile

Recently decided to try speights ale house out for a dinner with my family to celebrate our uncles 80th birthday. He is quite hard to please as the grand wizard of nelson/tasman area but everything was absolutely amazing and our serviceman phill was outstanding, very confident and his cheekyness is to thank for my luck that night with the mrs ;) would definitely reccommend

3  Thank pepitaconchita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alehousenelson, Manager at Speight's Ale House, responded to this reviewResponded 16 May 2018

Hi there,

Thank yo for taking the time to write this wonderful review. Phil was over the moon to have read this review.

We all hope to see you again soon.

Cheers,
Maxine

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Reviewed 8 May 2018

My Family and I dine here on a regular basis.The food is good and the menu has a lot of options.On our last visit the staff recommended the mini burgers this is apparently a staff favourite, they were delicous. The ribs are huge, however very messy, you will need the finger bowl and napkins they give you. The staff always friendly and accomindating, they alway greet you with a smile and nothing is ever a problem, Miss 'almost 7' thinks Max and her are friends, service is quick and attentive, The level of service is what you get at the restaurants in town but without the price tag. My family loves this place and so will you, we highly recommend a visit.

    • Value
    • Service
    • Food
Thank sachasmith999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alehousenelson, Manager at Speight's Ale House, responded to this reviewResponded 16 May 2018

Hi Sacha,

What what a review! Thank you for taking the time out to write this review. The team were over the moon to read this review and we hope to see you and your family again soon.

Cheers,

Maxine

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Reviewed 7 May 2018 via mobile

We thought going to a known brand restaurant would be a simple solution as we only had a one night in Nelson.
It was a Sunday night (29th) and the restaurant was not overly busy however service was sporadic. Seated and order were taken efficiently but then had to sit looking at our drinks on the bar awaiting someone to deliver them. Meals arrived and the fish and chips certainly didn’t warrant the price. Two small strips of fish, small basket of chips and a handful of mesclun lettuce with no dressing did not match the menu’s description. We ate our meal and left without comment. We were thoroughly disappointed especially when we were charged half this price for a similar meal but with twice the fish the next day.

Thank harryr52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alehousenelson, Manager at Speight's Ale House, responded to this reviewResponded 22 May 2018

Hi Harry,

Thank you for taking the time to send us this feedback and we are extremely sorry and disappointed here of read this review. We have spoken to the team regarding this events of this evening and have put measures in place to ensure this does not happen again. We are truly disappointed to hear about your experience, this is obviously not that experience we like to provide for our customers.

Once again we are extremely sorry, and we hope you give us another go if you choose too.

Kind regards,
Maxine

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Reviewed 7 May 2018

Went here for a family evening meal. While it was a busy evening, the service was quick and friendly.
The food was ok, but not up to the standard one would expect from this brand of restaurant.
Would possibly not return.

    • Value
    • Service
    • Food
1  Thank Theycallmyname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alehousenelson, Manager at Speight's Ale House, responded to this reviewResponded 22 May 2018

Hi there,

Thank you for responding to our private message. We are glad to hear you thought our service was quick and friendly but yes we are disappointed to here you thought our food was not up standard. We have spoken to our team, and they have taken this feedback on board.

We do hope you choose to return.

Kind regards,
Maxine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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