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Susan Cowle
Perth, Australia

Wonderful 3 Night Stay at Basildene Manor

5.0 of 5 bubblesReviewed 27 June 2024
Basildene Manor is terrific. Its based around an original settlers homestead and has retained that heritage while delivering a beautiful boutique hotel.
All the staff were wonderful - friendly, helpful and engaged. Special mention to Daniela and Alysa (??) at the front desk for their generous assistance. Our room was beautifully decorated, immaculately clean, well maintained and the linen was great. The common areas are likewise nicely furnished, clean and well maintained. The grounds are beautiful and the breakfasts were delicious.
We had a wonderful stay.
Date of stay: June 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this review
Responded 4 Aug 2024
Dear M8940WUsusanc,

What a fabulous review! It is a joy to hear that you had a lovely time at Basildene Manor. I will pass on your kind comments to our team with a special mention to Daniela and Ailsa! Thank you for sharing your experience and we hope your next visit will be as delightful as the previous one.

Warm regards,
Maike and the Team @ Basildene Manor
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,247)
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Reviewed 22 June 2024

Very welcoming and friendly staff, very helpful with any issues. Breakfast selection, presentation and quantities were excellent. The estate gardens were beautifully maintained and very colourful. Nice and convenient location to the town center with easy access to walking paths.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Paul B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 5 August 2024

Dear M4640VYpaulb,

Thank you! We really loved reading your feedback and are delighted you enjoyed your stay with us.
We look forward to welcoming you again in the near future.

Warm regards,
Maike and the Team @ Basildene Manor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024

Fantastic! They nailed all the finer details too! From the beautiful grounds and fresh fruit at brekky to the impeccable service from staff to the immaculate clean rooms! Highly recommend!!! Loved the daily cake on offer and the ability to adjust to my dietary requirements with breakfast. It's great appreciated.

Room tip: The bed was not as firm as we love but still nice and I LOVE the pillows. Rooms were small, however so clean and in immaculate condition.
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Karlie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 13 June 2024

Dear 537karlieh,

We could not be happier about your compliments! Thank you so very much for sharing. We hope to welcome you back again soon.

Warm regards,
Team Basildene ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024

What a warm & friendly welcome by Beckie & the other staff members are always happy to help with your holiday needs. Love the names of our rooms. Just a beautiful & relaxing place to stay. Gardens are beautiful & rooms are the best we have stayed in. Coffee & cake was a treat in afternoons.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank derrellev
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 13 June 2024

Dear derrellev,

Thank you for your wonderful review. It sounds like you had a lovely stay and enjoyed the location and facilities at Basildene Manor.
We hope to welcome you back again soon.

Warm regards,
Team Basildene ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024

Our Grand Mercure Basildene Manor two night stay was too short.
We will need to return to take advantage of the tranquil surrounds.
Also to enjoy being cared for again by the clam, friendly professional staff.
So don't be in a hurry when you choose to stay at this magnificent home.

Room tip: Choose to relax here.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nicola H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 13 June 2024

Dear nicolah717,

Thank you for taking the time to share your wonderful feedback with us. I will pass your feedback onto our team, I'm sure they will all appreciate that. We look forward to welcoming you back again soon.

Warm regards,
Team Basildene ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024

From the moment we stepped through the doorway of this luxurious historical homestead until the end of our stay a week later, all the staff were welcoming, friendly and very helpful, always ensuring that our stay was comfortable and memorable.
Our room was well-appointed and comfortable, and the lovely gardens are beautifully laid out, complete with well-placed seats for relaxation or reflection.
The breakfasts (both continental and cooked) were great, with something for everyone (the omelettes were amazing!).
We will look forward to next time we stay there!

Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Allan B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 13 June 2024

Dear allanbX8643RY,

Thank you for taking the time to write a lovely review. We are delighted to know how much you enjoyed your time here. I will pass on your wonderful comments to our team. The best reward for all of us within the Basildene family is a lovely review like yours!
Thank you again and we look forward to welcoming you back again soon!

Warm regards,
Team Basildene ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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