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Paul B

Our favourite home away from home.

5.0 of 5 bubblesReviewed 3 weeks ago
Very welcoming and friendly staff, very helpful with any issues. Breakfast selection, presentation and quantities were excellent. The estate gardens were beautifully maintained and very colourful. Nice and convenient location to the town center with easy access to walking paths.
Date of stay: June 2024
Trip type: Travelled as a couple
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Reviews (1,236)
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1,072
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28
6
9
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Traveller rating
1,072
121
28
6
9
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All reviews scones parting gift champagne suite magnificent gardens afternoon tea journey home butter and jam breakfast room old world charm beautiful room coffee machine beautiful place to stay sitting room excellent breakfast bbq facilities little touches margaret river region
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5 - 10 of 1,236 reviews
Reviewed 5 weeks ago

Fantastic! They nailed all the finer details too! From the beautiful grounds and fresh fruit at brekky to the impeccable service from staff to the immaculate clean rooms! Highly recommend!!! Loved the daily cake on offer and the ability to adjust to my dietary requirements with breakfast. It's great appreciated.

Room tip: The bed was not as firm as we love but still nice and I LOVE the pillows. Rooms were small, however so clean and in immaculate condition.
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Karlie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 4 weeks ago

Dear 537karlieh,

We could not be happier about your compliments! Thank you so very much for sharing. We hope to welcome you back again soon.

Warm regards,
Team Basildene ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

What a warm & friendly welcome by Beckie & the other staff members are always happy to help with your holiday needs. Love the names of our rooms. Just a beautiful & relaxing place to stay. Gardens are beautiful & rooms are the best we have stayed in. Coffee & cake was a treat in afternoons.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank derrellev
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 4 weeks ago

Dear derrellev,

Thank you for your wonderful review. It sounds like you had a lovely stay and enjoyed the location and facilities at Basildene Manor.
We hope to welcome you back again soon.

Warm regards,
Team Basildene ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024

Our Grand Mercure Basildene Manor two night stay was too short.
We will need to return to take advantage of the tranquil surrounds.
Also to enjoy being cared for again by the clam, friendly professional staff.
So don't be in a hurry when you choose to stay at this magnificent home.

Room tip: Choose to relax here.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nicola H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 4 weeks ago

Dear nicolah717,

Thank you for taking the time to share your wonderful feedback with us. I will pass your feedback onto our team, I'm sure they will all appreciate that. We look forward to welcoming you back again soon.

Warm regards,
Team Basildene ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024

From the moment we stepped through the doorway of this luxurious historical homestead until the end of our stay a week later, all the staff were welcoming, friendly and very helpful, always ensuring that our stay was comfortable and memorable.
Our room was well-appointed and comfortable, and the lovely gardens are beautifully laid out, complete with well-placed seats for relaxation or reflection.
The breakfasts (both continental and cooked) were great, with something for everyone (the omelettes were amazing!).
We will look forward to next time we stay there!

Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Allan B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 4 weeks ago

Dear allanbX8643RY,

Thank you for taking the time to write a lovely review. We are delighted to know how much you enjoyed your time here. I will pass on your wonderful comments to our team. The best reward for all of us within the Basildene family is a lovely review like yours!
Thank you again and we look forward to welcoming you back again soon!

Warm regards,
Team Basildene ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2024

A very wonderful ❤️ 💖 place to stay, very friendly staff and beautiful gardens, and the accommodation was fantastic 😀 we were a bit sad 😔 to leave the place, has got a lot of history behind the property. We even had a place to park our caravan and it was very secure.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Dhirendra P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 4 weeks ago

Dear 425dhirendrap,

Thank you! It was a pleasure having you stay with us, and we are so grateful for your excellent rating!
We hope to welcome you back again soon.

Warm regards,
Team Basildene ♥

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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