We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Laurin

Customer Service

5.0 of 5 bubblesReviewed 21 May 2024
We had the best time. First time back since the renovations and it was fabulous to see. However, Danielle on the front desk was amazing. She couldn’t have done enough for us. Very friendly. Amazing attention to detail. Gave us ideas of walks to go on. Did our dinner reservations. She does an outstanding job. Thank you.
Date of stay: May 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this review
Responded 12 June 2024
Dear Pye45,

What a fabulous review! It is a joy to hear that you had a lovely time at Basildene Manor. I will pass on your kind comments to our team with a special mention to our amazing Daniela at Reception! Thank you for sharing your experience and we hope your next visit will be as delightful as the previous one.

Warm regards,
Team Basildene ♥
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
AU$290
Fully refundable
Earn Trip Coins after your stay
  • ZenHotels.com
    AU$289
  • Algotels
  • StayForLong
2.6 km from Grand Mercure Basildene Manor
Free Wifi
Free parking
AU$192
  • Priceline
    AU$246
  • Hotels.com
    AU$246
  • Expedia.com
    AU$246
0.6 km from Grand Mercure Basildene Manor
Free Wifi
Free parking
AU$221
  • Trip.com
    AU$209
  • Agoda.com
    AU$191
  • Hotels.com
    AU$230
2.0 km from Grand Mercure Basildene Manor
Free Wifi
Free parking
The Courtyard King Spa Room at the Prideau's of Margaret River
AU$375
Fully refundable
  • Priceline
    AU$375
  • Hotels.com
    AU$375
  • eDreams
    AU$375
1.8 km from Grand Mercure Basildene Manor
Free Wifi
Free parking
AU$160
Fully refundable
  • Priceline
    AU$145
  • Agoda.com
    AU$138
  • Trip.com
    AU$156
2.3 km from Grand Mercure Basildene Manor
Free Wifi
Free parking
Pool
AU$203
Fully refundable
  • Priceline
    AU$203
  • ZenHotels.com
    AU$180
  • Hotels.com
    AU$201
1.4 km from Grand Mercure Basildene Manor
Free parking
Pool
AU$253
Fully refundable
  • Priceline
    AU$230
  • Agoda.com
    AU$216
  • Trip.com
    AU$247
3.1 km from Grand Mercure Basildene Manor
Free Wifi
Free parking
AU$209
  • Priceline
    AU$209
  • Agoda.com
    AU$209
  • eDreams
    AU$209
3.0 km from Grand Mercure Basildene Manor
Free Wifi
Free parking
AU$230
Fully refundable
No prepayment needed
  • Priceline
    AU$230
  • Hotels.com
    AU$215
  • Trip.com
    AU$215
2.6 km from Grand Mercure Basildene Manor
Free Wifi
Free parking
VIEW OF THE COURTYARD THROUGH THE WINDOW
AU$145
Fully refundable
  • Priceline
    AU$143
  • Agoda.com
    AU$125
  • Trip.com
    AU$145
2.3 km from Grand Mercure Basildene Manor
Free Wifi
Free parking
View more hotels in Margaret River
Reviews (1,247)
Filter reviews
1,247 results
Traveller rating
1,082
122
28
6
9
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,082
122
28
6
9
Show reviews that mention
All reviews scones parting gift champagne suite magnificent gardens afternoon tea journey home butter and jam breakfast room old world charm beautiful room coffee machine beautiful place to stay sitting room excellent breakfast bbq facilities little touches margaret river region
Selected filters
Filter
Updating list...
26 - 31 of 1,247 reviews
Reviewed 18 May 2024

Well located for touring the region, close to restaurants, lovely grounds, exceptional service and well appointed guest rooms. The daily afternoon cake was most enjoyable washed down with complimentary 24/7 Nespresso coffee. The staff make everyone feel very welcome especially Becky.

Room tip: Having your own transport makes it an easy experience
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peter L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 13 June 2024

Dear peterIL7834IP,

Thank you! We really loved reading your feedback and are delighted you enjoyed your stay with us.

Warm regards,
Team Basildene ♥

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2024

Expectations were high, however the reality exceeded the expectations exponentially. From the warmest of welcomes by Becky to the final farewell with scones and jam, our stay was stupendous. The rooms took ones breath away with balconies looking onto the exquisite gardens. Starting each day with a magnificent breakfast was always a winner. The highlight though, without exception was the magnificent staff who personified the word courteous and were true ambassadors for the Basildine Manor experience!

Room tip: Enjoy the experience!
Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rob M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 13 June 2024

Dear F2068MWrobm,

Thank you so much for writing such a wonderful review! We are delighted how much you enjoyed your time at Basildene Manor. I will pass on your kind comments to our team; they will be thrilled! Your review will land on our team's "warm & fuzzies" - the special reviews that help us thrive! We look forward to your next visit to Margaret River!

Warm regards,
Maike and the Team @ Basildene Manor
Assistant Manager



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2024 via mobile

We loved our stay at Basildene Manor. All of the staff were very friendly, attentive, polite and helpful. The room was very clean and well presented.
We loved our stay at Basildene Manor. All of the staff were very friendly, attentive, polite and helpful. The room was very clean and well presented.

Date of stay: May 2024
Trip type: Travelled on business
Thank Getaway41830191853
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 14 May 2024

Dear Getaway41830191853,

Thank you for choosing to stay at Basildene Manor and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Warm regards,
Team Basildene ♥

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2024

This is probably my 5th visit to Basildene over the last 20 years. The building and gardens were lovely as always, but special mention needs to be made this time about the exceptional service from the current Basildene team.

Thank you Becky, Daniela x 2, Maike, and the rest of the team made my initial stay and extra extension so enjoyable. All other non contact staff such as cooks and cleaners were also very friendly and helpful, even in passing. Special thank you to Becky, probably one of the most helpful, charming and friendly hotel reception/concierge i've ever met. Looking forward to my next stay at Basildene when i come back to Margaret River

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Response75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 14 May 2024

Dear Response75,

Thank you for writing such a wonderful review! We are delighted how much you enjoyed your time at Basildene Manor again. I will pass on your kind comments to our team; they will be thrilled! Your review will land on our team's "warm & fuzzies" - the special reviews that help us thrive! We look forward to your next visit to the Manor in Margaret River! ♥♥♥

Warm regards,
Team Basildene ♥

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2024

Strep back in time to the days with Magnificent gardens, luxurious suites and attentive friendly staff eager to assist.
Complimentary touches that make you feel special from coffee choices to a pillow menu. A memorable place to stay exceeding all expectations, reminisce of yesteryears.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Acsgcs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 14 May 2024

Dear Acsgcs,

Thank you for your glowing review. It was great to hear that you had a wonderful stay with us. We look forward to welcoming you back next time you are in the South West.

Warm regards,
Team Basildene ♥

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews