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Peter L
Melbourne

5 star service

5.0 of 5 bubblesReviewed 4 weeks ago
Well located for touring the region, close to restaurants, lovely grounds, exceptional service and well appointed guest rooms. The daily afternoon cake was most enjoyable washed down with complimentary 24/7 Nespresso coffee. The staff make everyone feel very welcome especially Becky.
Date of stay: May 2024
Room Tip: Having your own transport makes it an easy experience
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this review
Responded 5 days ago
Dear peterIL7834IP,

Thank you! We really loved reading your feedback and are delighted you enjoyed your stay with us.

Warm regards,
Team Basildene ♥
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,231)
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1,067
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28
6
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Traveller rating
1,067
121
28
6
9
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All reviews scones parting gift champagne suite magnificent gardens afternoon tea journey home butter and jam breakfast room old world charm beautiful room coffee machine beautiful place to stay sitting room excellent breakfast bbq facilities little touches margaret river region
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Reviewed 4 weeks ago

Expectations were high, however the reality exceeded the expectations exponentially. From the warmest of welcomes by Becky to the final farewell with scones and jam, our stay was stupendous. The rooms took ones breath away with balconies looking onto the exquisite gardens. Starting each day with a magnificent breakfast was always a winner. The highlight though, without exception was the magnificent staff who personified the word courteous and were true ambassadors for the Basildine Manor experience!

Room tip: Enjoy the experience!
Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rob M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 5 days ago

Dear F2068MWrobm,

Thank you so much for writing such a wonderful review! We are delighted how much you enjoyed your time at Basildene Manor. I will pass on your kind comments to our team; they will be thrilled! Your review will land on our team's "warm & fuzzies" - the special reviews that help us thrive! We look forward to your next visit to Margaret River!

Warm regards,
Maike and the Team @ Basildene Manor
Assistant Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2024 via mobile

We loved our stay at Basildene Manor. All of the staff were very friendly, attentive, polite and helpful. The room was very clean and well presented.
We loved our stay at Basildene Manor. All of the staff were very friendly, attentive, polite and helpful. The room was very clean and well presented.

Date of stay: May 2024
Trip type: Travelled on business
Thank Getaway41830191853
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 5 weeks ago

Dear Getaway41830191853,

Thank you for choosing to stay at Basildene Manor and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Warm regards,
Team Basildene ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2024

This is probably my 5th visit to Basildene over the last 20 years. The building and gardens were lovely as always, but special mention needs to be made this time about the exceptional service from the current Basildene team.

Thank you Becky, Daniela x 2, Maike, and the rest of the team made my initial stay and extra extension so enjoyable. All other non contact staff such as cooks and cleaners were also very friendly and helpful, even in passing. Special thank you to Becky, probably one of the most helpful, charming and friendly hotel reception/concierge i've ever met. Looking forward to my next stay at Basildene when i come back to Margaret River

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Response75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 5 weeks ago

Dear Response75,

Thank you for writing such a wonderful review! We are delighted how much you enjoyed your time at Basildene Manor again. I will pass on your kind comments to our team; they will be thrilled! Your review will land on our team's "warm & fuzzies" - the special reviews that help us thrive! We look forward to your next visit to the Manor in Margaret River! ♥♥♥

Warm regards,
Team Basildene ♥

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2024

Strep back in time to the days with Magnificent gardens, luxurious suites and attentive friendly staff eager to assist.
Complimentary touches that make you feel special from coffee choices to a pillow menu. A memorable place to stay exceeding all expectations, reminisce of yesteryears.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Acsgcs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 5 weeks ago

Dear Acsgcs,

Thank you for your glowing review. It was great to hear that you had a wonderful stay with us. We look forward to welcoming you back next time you are in the South West.

Warm regards,
Team Basildene ♥

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2024

We really loved our stay at this boutique historic hotel in the Margaret River. The staff were so friendly and helpful. It was perfect for exploring the wine region. The only suggestion to improve the experience is to have firmer beds for back support. Overall very pleasant!

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Tess H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 5 weeks ago

Dear 379tessh,

Thank you for taking the time to review your recent Manor stay. We are all so delighted that you have enjoyed the experience, and we look forward to welcoming you again soon.

Warm regards,
Team Basildene ♥

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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