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Brett W
Perth, Australia

An amazing service experience

5.0 of 5 bubblesReviewed 10 May 2024
This is probably my 5th visit to Basildene over the last 20 years. The building and gardens were lovely as always, but special mention needs to be made this time about the exceptional service from the current Basildene team.

Thank you Becky, Daniela x 2, Maike, and the rest of the team made my initial stay and extra extension so enjoyable. All other non contact staff such as cooks and cleaners were also very friendly and helpful, even in passing. Special thank you to Becky, probably one of the most helpful, charming and friendly hotel reception/concierge i've ever met. Looking forward to my next stay at Basildene when i come back to Margaret River
Date of stay: May 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this review
Responded 13 May 2024
Dear Response75,

Thank you for writing such a wonderful review! We are delighted how much you enjoyed your time at Basildene Manor again. I will pass on your kind comments to our team; they will be thrilled! Your review will land on our team's "warm & fuzzies" - the special reviews that help us thrive! We look forward to your next visit to the Manor in Margaret River! ♥♥♥

Warm regards,
Team Basildene ♥

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,237)
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Reviewed 6 May 2024

Strep back in time to the days with Magnificent gardens, luxurious suites and attentive friendly staff eager to assist.
Complimentary touches that make you feel special from coffee choices to a pillow menu. A memorable place to stay exceeding all expectations, reminisce of yesteryears.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Acsgcs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 14 May 2024

Dear Acsgcs,

Thank you for your glowing review. It was great to hear that you had a wonderful stay with us. We look forward to welcoming you back next time you are in the South West.

Warm regards,
Team Basildene ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2024

We really loved our stay at this boutique historic hotel in the Margaret River. The staff were so friendly and helpful. It was perfect for exploring the wine region. The only suggestion to improve the experience is to have firmer beds for back support. Overall very pleasant!

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Tess H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 14 May 2024

Dear 379tessh,

Thank you for taking the time to review your recent Manor stay. We are all so delighted that you have enjoyed the experience, and we look forward to welcoming you again soon.

Warm regards,
Team Basildene ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2024

Amazing place. Beautifully restored old mansion with modern amenities, situated in lovely, spacious grounds. Generous sized bedroom with king sized bed and even a great selection of pillows. The staff were pleasant and helpful and provided some lovely surprises, which made our stay even more enjoyable. Although the property borders a reasonably busy road, it was whisper quiet indoors. A great location, minutes away from Margaret River shops and restaurants.

Room tip: There is only one washing machine and one dryer so plan your time well! Staff said some days no one uses them while other days are very busy
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank worfago
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 14 May 2024

Dear worfago,

Wonderful to hear you had such a lovely time! Thank you for your stay at Grand Mercure Basildene Manor, we hope to be able to welcome you back one day soon.

Warm regards,
Team Basildene ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2024

The rooms are very cosy and stylish. The whole team at Basildene are so welcoming that you feel like a special guest from the moment you arrive until alas you are departing.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sharon J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 14 May 2024

Dear sharonjA8372RL,

Thank you for taking the time to write a lovely review. We are delighted to know how much you enjoyed your time here. I will pass on your wonderful comments to our team. The best reward for all of us within the Basildene family is a lovely review like yours! Thank you again and we look forward to welcoming you back again soon!

Warm regards,
Team Basildene♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2024

We come back every year for 12 days- need I say more! Clean and spacious rooms, beautiful friendly staff, amazing food and glorious gardens! There is so much to see around Margaret river and beyond and Basildene is a perfect base. Rest, relax and restore! See you next year!

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jenni v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 14 May 2024

Dear 331jenniv,

It is always a pleasure to see you return! We appreciate your lovely review and look forward to welcoming you again next year!

Warm regards,
Basildene Team ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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