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Jenni v

The best!!

5.0 of 5 bubblesReviewed 12 Apr 2024
We come back every year for 12 days- need I say more! Clean and spacious rooms, beautiful friendly staff, amazing food and glorious gardens! There is so much to see around Margaret river and beyond and Basildene is a perfect base. Rest, relax and restore! See you next year!
Date of stay: April 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this review
Responded 13 May 2024
Dear 331jenniv,

It is always a pleasure to see you return! We appreciate your lovely review and look forward to welcoming you again next year!

Warm regards,
Basildene Team ♥
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,231)
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Reviewed 13 April 2024

We absolutely loved our entire stay at the Basildene Manor. The staff was beyond welcoming, helpful and proud of their beautiful Manor. Becky was so thoughtful at checkin. She provided us with maps, restaurants, wine tastings etc., The breakfast each day was spectacular! The close proximity to the town, beaches and caves was very nice. The grounds are absolutely amazing. At check out they gave us fresh scones for our drive. Not one detail missed. Thank you so much a must stay place!!!

Room tip: Just slow down and enjoy your time! It is very special.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Exploration379200
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 14 May 2024

Dear Exploration379200,

What a fabulous review! It is a joy to hear that you had a lovely time at Basildene Manor. I will pass on your kind comments to our team with a special mention to Becky! Thank you for sharing your experience and we hope your next visit will be as delightful as the previous one.

Warm regards,
Basildene Team ♥

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Reviewed 3 April 2024

The hotel is very comfortable and full of character, the grounds beautiful, breakfast - the best we had in Western Australia and afternoon tea and homemade cake a bonus! All the staff were very friendly and went over and above to help. We visited on Margaret Rivers busiest weekend but it never felt like that when we were in the hotel. Extremely peaceful stay. Would recommend highly to others.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank familyreunited
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 9 April 2024

Dear familyreunited,

Thank you for your wonderful review. It sounds like you had a lovely stay and enjoyed the location and facilities at Basildene Manor. We hope to welcome you back again soon.

Warm regards,
Basildene Team ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2024 via mobile

We absolutely love this place. The beds are big and comfy, the rooms spacious and so is the bathroom. We love having a balcony to sit and enjoy the surroundings. The gardens are lovely to walk around, and we enjoyed a BBQ one evening - the manor provided all we needed including tablecloth and wine glasses - just BYO food and drinks.
The breakfasts are fantastic in the conservatory overlooking the gardens. Staff are always welcoming and helpful - and Meike went above and beyond for me when I was looking for a beer glass (thanks so much Meike!).
Staying over Easter had the extra advantage of hot cross buns, then the surprise of a bunch of Easter Eggs outside our door on Sunday morning! The special gift upon leaving is always a lovely treat!

Room tip: We enjoy looking up whats on in town, and going to plays out bands that are performing -something we don’t get to do with our busy home life
Date of stay: March 2024
Trip type: Travelled as a couple
Thank Darchyp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 9 April 2024

Dear Darchyp,

Thank you for your glowing review. It was great to hear that you had a wonderful stay with us again. I am happy my german beer glass helped you out! ♥
We look forward to welcoming you back next time you are in the South West.

Warm regards,
Basildene Team ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2024

Basildene Manor is somewhere you want to back to again and again! It's a wonderful home away from home set in magnificent gardens which we absolutely loved. And to top off perfection, the staff are extremely friendly. Thanks Basildene Manor!! 💖💖

Room tip: A great place not to be missed!
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michelle C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 9 April 2024

Dear Michcav,

Wonderful to hear you had such a lovely time! Thank you for your stay at Grand Mercure Basildene Manor, we hope to be able to welcome you back again soon to your home away from home! ♥

Warm regards,
Basildene Team ♥

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Reviewed 1 April 2024

My partner and I stayed at Grand Mercure Basildene during the Easter holidays for the long weekend and the accommodation was very clean and beautifully decorated . The staff were very attentive and friendly. They gave us free complimentary cake and coffee/tea during afternoon tea which was a very nice add on to our stay.

The staff there were also very sweet to put together a cute Easter hunt around the hotel. We got a sweet suprised at the front of our door with a handful of Easter eggs during Easter sunday🥰🐣. Would highly reccomend staying here for anyone travelling down to Margaret River! The accommodation is very central and is less than 5 minute drive to the town centre where all the eateries and shops are located😊

Finally, we were given some scones which were freshly baked upon our departure- which was the sweetest gesture and absolutely delicious!

5 star!!⭐️⭐️⭐️⭐️⭐️

Room tip: The hotel offers a range of different pillows so if your particular with your pillows so make sure to ask the staff !
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Catrina P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 9 April 2024

Dear 5catrinap,

Thank you for choosing to stay at Basildene Manor over the Easter holidays. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Warm regards,
Basildene Team ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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