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familyreunited
Otley, United Kingdom

Tranquil, characterful, comfortable, beautiful and service with a smile!

5.0 of 5 bubblesReviewed 3 Apr 2024
The hotel is very comfortable and full of character, the grounds beautiful, breakfast - the best we had in Western Australia and afternoon tea and homemade cake a bonus! All the staff were very friendly and went over and above to help. We visited on Margaret Rivers busiest weekend but it never felt like that when we were in the hotel. Extremely peaceful stay. Would recommend highly to others.
Date of stay: April 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this review
Responded 9 Apr 2024
Dear familyreunited,

Thank you for your wonderful review. It sounds like you had a lovely stay and enjoyed the location and facilities at Basildene Manor. We hope to welcome you back again soon.

Warm regards,
Basildene Team ♥
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (1,231)
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    Traveller rating
    1,067
    121
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    All reviews scones parting gift champagne suite magnificent gardens afternoon tea journey home butter and jam breakfast room old world charm beautiful room coffee machine beautiful place to stay sitting room excellent breakfast bbq facilities little touches margaret river region
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    20 - 25 of 1,231 reviews
    Reviewed 1 April 2024 via mobile

    We absolutely love this place. The beds are big and comfy, the rooms spacious and so is the bathroom. We love having a balcony to sit and enjoy the surroundings. The gardens are lovely to walk around, and we enjoyed a BBQ one evening - the manor provided all we needed including tablecloth and wine glasses - just BYO food and drinks.
    The breakfasts are fantastic in the conservatory overlooking the gardens. Staff are always welcoming and helpful - and Meike went above and beyond for me when I was looking for a beer glass (thanks so much Meike!).
    Staying over Easter had the extra advantage of hot cross buns, then the surprise of a bunch of Easter Eggs outside our door on Sunday morning! The special gift upon leaving is always a lovely treat!

    Room tip: We enjoy looking up whats on in town, and going to plays out bands that are performing -something we don’t get to do with our busy home life
    Date of stay: March 2024
    Trip type: Travelled as a couple
    Thank Darchyp
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 9 April 2024

    Dear Darchyp,

    Thank you for your glowing review. It was great to hear that you had a wonderful stay with us again. I am happy my german beer glass helped you out! ♥
    We look forward to welcoming you back next time you are in the South West.

    Warm regards,
    Basildene Team ♥

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 1 April 2024

    Basildene Manor is somewhere you want to back to again and again! It's a wonderful home away from home set in magnificent gardens which we absolutely loved. And to top off perfection, the staff are extremely friendly. Thanks Basildene Manor!! 💖💖

    Room tip: A great place not to be missed!
    Date of stay: March 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Michelle C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 9 April 2024

    Dear Michcav,

    Wonderful to hear you had such a lovely time! Thank you for your stay at Grand Mercure Basildene Manor, we hope to be able to welcome you back again soon to your home away from home! ♥

    Warm regards,
    Basildene Team ♥

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 1 April 2024

    My partner and I stayed at Grand Mercure Basildene during the Easter holidays for the long weekend and the accommodation was very clean and beautifully decorated . The staff were very attentive and friendly. They gave us free complimentary cake and coffee/tea during afternoon tea which was a very nice add on to our stay.

    The staff there were also very sweet to put together a cute Easter hunt around the hotel. We got a sweet suprised at the front of our door with a handful of Easter eggs during Easter sunday🥰🐣. Would highly reccomend staying here for anyone travelling down to Margaret River! The accommodation is very central and is less than 5 minute drive to the town centre where all the eateries and shops are located😊

    Finally, we were given some scones which were freshly baked upon our departure- which was the sweetest gesture and absolutely delicious!

    5 star!!⭐️⭐️⭐️⭐️⭐️

    Room tip: The hotel offers a range of different pillows so if your particular with your pillows so make sure to ask the staff !
    Date of stay: March 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Catrina P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 9 April 2024

    Dear 5catrinap,

    Thank you for choosing to stay at Basildene Manor over the Easter holidays. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

    Warm regards,
    Basildene Team ♥

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 31 March 2024

    With every stay the Manager Daniela and her lovely friendly staff go above and beyond to make our stay amazing. Not only is the Manor house stunning and the gardens gorgeous, the rooms are beautifully appointed, comfortable and spotless.
    It’s the little attention to details that really makes our stay so special … from the delicious breakfast offerings, the scrumptious afternoon tea and cake, complementary Nespresso coffee, not to mention the Devine scones as a parting gift when we checked out… and there’s so much more I’ve not mentioned!
    This morning the Easter bunny visited each room with some chocolate eggs which was very exciting😍
    I cannot recommend this place enough. It feels like home. We just love it here!
    Thank you to the staff and management at Basildene Manor xxx

    Date of stay: March 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank annafranceschini
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 9 April 2024

    Dear annfranceschini,

    Thank you so very much for writing such a beautiful review! We are delighted how much you enjoyed your time at Basildene Manor again. I will pass on your kind comments to our team; they will be so happy! Your review will land on our team's "warm & fuzzies" - the special reviews that help us thrive! We look forward to seeing you again soon at the Manor in Margaret River! ♥

    Warm regards,
    Basildene Team ♥


    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 March 2024

    What an amazing experience from the time we checked in till our check out, we received courteous and friendly service from all the staff at Basildene Manor

    The room was spotlessly clean and well appointed.

    Top class decor and appliances.

    We even got an unexpected gift on check out

    Date of stay: March 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank R2624MTlauriew
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 9 April 2024

    Dear R2624MTlauriew,

    Thank you for taking the time to write such a wonderful review. We are delighted to know that you enjoyed your time at the Manor. We look forward to welcoming you back again soon!

    Warm regards,
    Basildene Team ♥

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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