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annafranceschini
Samford, Australia

The most amazing place to stay

5.0 of 5 bubblesReviewed 31 Mar 2024
With every stay the Manager Daniela and her lovely friendly staff go above and beyond to make our stay amazing. Not only is the Manor house stunning and the gardens gorgeous, the rooms are beautifully appointed, comfortable and spotless.
It’s the little attention to details that really makes our stay so special … from the delicious breakfast offerings, the scrumptious afternoon tea and cake, complementary Nespresso coffee, not to mention the Devine scones as a parting gift when we checked out… and there’s so much more I’ve not mentioned!
This morning the Easter bunny visited each room with some chocolate eggs which was very exciting😍
I cannot recommend this place enough. It feels like home. We just love it here!
Thank you to the staff and management at Basildene Manor xxx
Date of stay: March 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this review
Responded 9 Apr 2024
Dear annfranceschini,

Thank you so very much for writing such a beautiful review! We are delighted how much you enjoyed your time at Basildene Manor again. I will pass on your kind comments to our team; they will be so happy! Your review will land on our team's "warm & fuzzies" - the special reviews that help us thrive! We look forward to seeing you again soon at the Manor in Margaret River! ♥

Warm regards,
Basildene Team ♥


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,237)
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Traveller rating
1,072
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All reviews scones parting gift champagne suite magnificent gardens afternoon tea journey home butter and jam breakfast room old world charm beautiful room coffee machine beautiful place to stay sitting room excellent breakfast bbq facilities little touches margaret river region
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30 - 35 of 1,237 reviews
Reviewed 28 March 2024

What an amazing experience from the time we checked in till our check out, we received courteous and friendly service from all the staff at Basildene Manor

The room was spotlessly clean and well appointed.

Top class decor and appliances.

We even got an unexpected gift on check out

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank R2624MTlauriew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 9 April 2024

Dear R2624MTlauriew,

Thank you for taking the time to write such a wonderful review. We are delighted to know that you enjoyed your time at the Manor. We look forward to welcoming you back again soon!

Warm regards,
Basildene Team ♥

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2024 via mobile

The perfect place to put down the electronics and 'Smell the Roses' and gardenias in the beautifully manicured garden from yester year.
Modern facilities with a touch of history.
All staff, including cleaning and horticulture, were friendly and reflected an enjoyment in guest welfare and enjoyment of the experience within the manor.
Breakfast was lovely, and a range of on-site experiences are available, from swimming, BBQ's or quiet games. The one regret, we were only overnight and couldn't experience all the Manor had to offer fully!
Thank you for the delicious scones. What a treat. 🙏

Room tip: A file of places to eat can be found in one of the sitting rooms, helpful for planning dinners.
Date of stay: March 2024
Trip type: Travelled as a couple
Thank B4044HBdianal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 9 April 2024

Dear B4044HBdianal,

What a fabulous review! It is a joy to hear that you had a lovely time at Basildene Manor. I will pass on your kind comments to our team, they will be thrilled! Thank you for sharing your experience and we hope your next visit will be as delightful as the previous one.

Warm regards,
Basildene Team ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2024

Basildene Manor is a beautiful place to stay in Margeret River. The gardens are gorgeous, pool is cute and nice to hang out around. The rooms are newly renovated, comfy beds and new bathrooms. The breakfast was delicious and scones on check out awesome! Highly recommended place to stay!

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank larac273
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 9 April 2024

Dear larac273,

Thank you for taking the time to review your recent Manor stay. We are all so delighted that you have enjoyed the experience and we look forward to welcoming you again soon.

Warm regards,
Basildene Team ♥


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2024

The grounds of Basildene manor are stunning, with the roses, hedges and fruit trees. The staff are very attentive and friendly and always willing to accommodate every request, regardless of how trivial it is. The rooms themselves are very comfortable, and cosy. 10/10 do recommend

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Henry R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 9 April 2024

Dear K7765UYhenryr,

Wow! What a wonderful review, we truly appreciate your feedback. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Warm regards,
Basildene Team ♥

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Reviewed 25 March 2024

The rooms are luxurious, breakfast is delicious and all the staff are amazing.

I would highly recommend staying here if you decide to visit the beautiful margaret river region.

The entire grounds is also worth taking in as they are beautifully presented.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Jack H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maike Lawrence-Brown Assistant Manager, Other at Grand Mercure Basildene Manor, responded to this reviewResponded 9 April 2024

Dear R4424QXjackh,

Thank you for choosing to stay at Basildene Manor and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Warm regards,
Basildene Team ♥

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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