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Gussey
Perth, Australia

Overpriced

2.0 of 5 bubblesReviewed 18 Feb 2023
Mature age female receptionist very rude and unwelcoming .
Rooms very tired but reasonably clean.
Very expensive for quality of motel
Breakfast menu adequate but fresh fruit and muffins,croissants or pastries would be welcomed.
Dinner menu very expensive for for size of portions as they are tappa size.
Would like daily servicing .


Date of stay: February 2023
Room Tip: No daily servicing No pool towels in room
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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    Reviews (1,197)
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    All reviews mini golf willow grill good size tea and coffee three nights comfy bed the main street town motel accommodation kettle region bbq birds
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    11 - 16 of 1,197 reviews
    Reviewed 16 January 2023 via mobile

    What’s good: The double bed is comfy and spacious, Queen Room had great space. Six soft drink cans and two waters complimentary. Tea and coffee great. Staff were lovely. Microwave and bar fridge worked fine. Air conditioning in room worked fine. Four minutes drive from the Main Street of town.

    What’s not: The Stay Margaret River official website states they are ‘luxury accommodation’, this is extremely misleading.

    $954.00AUD for three nights with no daily housekeeping. Room service delivered like takeaway but at room service prices, delivered in cardboard containers, not on a tray, no plates or cutlery, small portions for the price. Dishes cooked and delivered in no particular order. No food orders accepted after 8pm, even on a weekend. If you want your coffee cups, glasses, plates replaced, you have to take them to the ‘self catering centre’ and replace them yourself.

    TV in room is not a Smart TV.

    Entire complex is so tired, pool, grounds, furniture; shower in the bath.

    If you’re paying over $300 a night, you expect a bit more IMO. Either reduce your price to a budget hotel level or improve the facilities and service.

    Date of stay: January 2023
    Trip type: Travelled with family
    4  Thank Adrian2016Traveller
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 26 December 2022 via mobile

    Stayed here over Christmas
    This place had some great amenities but could do with some TLC. Beds are super comfy and clean. Showers have great water pressure and nice and hot but bathrooms not very clean!
    Enjoyed the mini golf and pool but could do with some maintenance.
    Was hard to get hold of reception but understood this may be just holiday hours….
    The rooms were pretty dark and it would be great to replace the heavy curtains with blinds and add bedside lamps. Appreciate opening windows! Would love a ceiling fan. The few staff we did see were friendly. Please do NOT say that rooms are serviced daily when they are not! This annoyed me as I would have picked a self service apt otherwise.

    Date of stay: December 2022
    Trip type: Travelled with family
    Thank 130kristyc
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 1 November 2022 via mobile

    I can understand not paying someone to clean a room during someone’s stay, but at least clean it properly between guests. It’s not hard to vacuum the skirting board.

    Also, why have a bar if you don’t sell snacks and don’t advertise a packed lunch if you only intend to throw complimentary cheap biscuits and a couple of miniature rolls into a bag (for $25! per person no less).

    Room tip: Stay… somewhere else
    Date of stay: October 2022
    Trip type: Travelled on business
    Thank J194
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Justin Hickman, General Manager at Stay Margaret River, responded to this reviewResponded 5 November 2022

    HI,

    I am sorry about the skirting board, we will certainly look at this with housekeeping as a priority.

    I was disappointed you weren't happy with our packed lunch. Our packed lunch for $25 includes: 2 x filled brioche rolls, 2 pieces of fruit, a packet of crisps, a chocolate bar, 2 biscuits for morning tea and a 600ml bottle of water.
    We make a point to vary the roll fillings and fruit every day so as not to repeat if possible.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 15 October 2022

    On a group tour, and I was really shocked when I opened the door to my room.
    It was just so very basic.
    On one wall a very narrow shelf about 2ft long, a wardrobe also about 2ft wide, a shelf over the frig.
    On either side of the bed are small bedside tables, a low table and two low chairs.
    The aircon doesn't work very well, the TV sticks out from the wall on an angle - easy to hit one's head.
    The bathroom is massive, but unbelievably bare!
    A very small corner bench to my washbag on, a very small basin with a wall container of hand wash - so stiff to use that I had to use both hands to get anything out!
    The toilet in one corner, and the shower a couple of metres away in another.
    No shampoo or conditioner - non of the amenities that are listed in some of the photos.
    Looking at the photos on this site, one would think they are from an entirely different hotel!

    Room tip: check to see exactly what you are getting - do not go on the pictures on line!
    Date of stay: October 2022
      • Location
      • Rooms
      • Service
    Thank Sandiefran
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 13 September 2022

    My wife and I have brought about 5 vouchers to stay at this location, and we have used 3 of them, you pay a deposit that allows you to take advantage of a discount, well it works for us, a free bottle of wine, and a breakfast that is included.

    It's about a 20-minute walk to the middle of Margret River village.

    We have not had dinner at the restaurant.
    It is not always open.

    We stay in a King Room usually and it is a good size. Nothing fancy, but kept clean and serviced each day.

    Parking is not bad but not often near your room.

    Good room rate, and is close to a lot of what Margaret River can offer, and yes we will stay again.

    Room tip: King Room gives the best value
    Date of stay: August 2022
      • Sleep Quality
      • Cleanliness
      • Service
    Thank pflynn58
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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