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MIchelle W
Maryborough, Australia

Another great stay

5.0 of 5 bubblesReviewed 4 Jan 2022
We stay here for 6 nights every December/January. We love it! Main shopping and cafe area is literally across the road and most other places (clubs/pubs) are within walking distance. The breakwater for fishing is about 10 minutes away.
City Heart is spotlessly clean, great owners that look after us well, extremely friendly and helpful cleaning staff and we've never had any issues whatsoever!
Over this busy xmas period, I feel for all the staff. Some people that stay are just disrespectful, arrogant p*gs. Partying all night with no respect for other guests, rubbish left all over the place and rooms left absolutely filthy. Also, who steals coffee mugs and spoons?? I saw for myself (and was told) what the staff were left to clean up on one particular day and the people that left that mess (and stole the 75c Kmart mugs and spoons) should be ashamed.
It's a budget motel, so if you want frilly and fancy with all the bells and whistles, go elsewhere - but if you just want a secure room with a clean bed, shower, TV, friendly staff etc which is close to everything, this is the one! Thanks guys and will see you again in December! Michelle (Room 3)
Date of stay: December 2021
Trip type: Travelled as a couple
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5 - 10 of 112 reviews
Reviewed 3 January 2022

We paid $340 for one night. We had assumed that there would be airconditioning for this price - there wasn't . The room seemed cobbled together from second hand furniture and was quite shabby and felt grotty, The stench from the rubbish was overwhelming. First and last time for us.

The cleaning staff were friendly.

Date of stay: January 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank FrequentTraveller079
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 November 2021 via mobile

Stayed here for 3 nights, purchased from Travel Auctions and we thoroughly enjoyed our stay. Basic room but extremely clean and comfortable, decent sized bathroom. Staff were friendly and breakfast was plentiful. Bacon, eggs and toast.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank anneh860
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 October 2021

Zero stars. The worst Motel I've ever stayed in. No-one was on reception and when someone did arrive he was the nastiest foreign employee I've ever met. Rooms are old and stale, wifi is non-existant and this hotel is generally putrid. It's cheap for a reason. STAY AWAY!!!

Date of stay: October 2021
Trip type: Travelled on business
Thank P9380HYjesses
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 July 2021

Very friendly, attentive and accommodating staff.
When we arrived, we were offered a choice of family friendly rooms and were able to inspect to make a choice.
The room was spotlessly clean and fresh.
The reverse cycle air-conditioner was noisy and required a chair to stand on to access the controls.

Room tip: Away from the staircase to 1st floor rooms
Date of stay: July 2021
    • Location
    • Sleep Quality
    • Service
1  Thank Wottinger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2020 via mobile

If your on the great Ocean Road there is an excellent free camp on the creek about 20 minutes out of town at Panmure ,it has excellent toilets and swimming hole under the road bridge.
It's a short drive in to the surf club and beach.
The park with an excellent fresh water area is a nice walking area.
We have been through a few times but missed the parks .
The free camp is also a bit hidden it's opposite the pub not behind it and the slip road heads west alongside the main road.

Date of stay: January 2020
Trip type: Travelled with family
Thank Michael I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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